Golden View Care

Profile & contact details

Premises details
Premises nameGolden View Care
Address 17 Iles Street Cromwell 9310
Total beds79
Service typesGeriatric, Medical, Rest home care, Dementia care
Certification/licence details
Certification/licence nameRivercrest Cromwell Limited - Golden View Care
Current auditorBSI Group New Zealand Ltd
End date of current certificate/licence02 August 2025
Certification period36 months
Provider details
Provider nameRivercrest Cromwell Limited
Street address17 Iles Street Cromwell 9310
Post address17 Iles Street Cromwell 9310

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 February 2024

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A process shall be implemented to identify, record, and communicate people’s medicinerelated allergies or sensitivities and respond appropriately to adverse events.Three of twelve medication charts reviewed did not have allergies or nil known recorded. Ensure all medication charts reflect the resident’s allergy status. PA ModerateReporting Complete18/10/2022
Service providers ensure competent health care and support workers manage medication including: receiving, storage, administration, monitoring, safe disposal, or returning to pharmacy.Three of eight eyedrops in use evidenced dates which were past recommended expiry dates. Ensure eyedrops are discarded as per manufacturer’s instructions. PA ModerateReporting Complete18/10/2022
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).Four of four residents who required care plan evaluations did not record the resident’s achievement towards meeting goals. Ensure care plan evaluations document progress towards meeting goals. PA ModerateReporting Complete17/01/2023
Service providers shall ensure the quality and risk management system has executive commitment and demonstrates participation by the workforce and people using the service.Staff and quality meeting minutes fail to reflect discussions relating to quality data (e.g. clinical indicator results, internal audit results, corrective action plans being implemented, complaints received [if any]). Ensure meeting minutes reflect input and discussions in relation to quality data. PA LowReporting Complete17/01/2023
Service providers shall have a clearly defined and documented IP programme that shall be: (a) Developed by those with IP expertise; (b) Approved by the governance body; (c) Linked to the quality improvement programme; and (d) Reviewed and reported on annually. An annual infection control review has not been evidenced as completed. Ensure an annual review of the infection control program is completed and reported. PA LowReporting Complete28/05/2024
Surveillance methods, tools, documentation, analysis, and assignment of responsibilities shall be described and documented using standardised surveillance definitions. Surveillance includes ethnicity data.The service does not currently include ethnicity in infection surveillance. Ensure ethnicity is included in infection surveillance. PA LowReporting Complete28/05/2024
Service providers shall ensure their health care and support workers have the skills, attitudes, qualifications, experience, and attributes for the services being delivered.i). Two of three staff working in the dementia unit for over 18 months have enrolled in their required NZQA standard but have not completed the qualification. ii). Mandatory training topics have not been evidenced as being provided as required including abuse and neglect, sexuality and intimacy, medication, pain management, advanced directives and informed consent, skin management, safe food handling and health & safety. i). Ensure staff who are working in the dementia unit have completed required NZQA standards within 18 months. ii). Ensure mandatory training is provided as required by legislation. PA LowReporting Complete28/05/2024
Health care and support workers shall have the opportunity to discuss and review performance at defined intervals.Two of six staff files for staff employed over 12 months reviewed did not evidence a current appraisal. Ensure all staff have an appraisal completed annually. PA LowReporting Complete28/05/2024
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.i). InterRAI re assessments were not completed as scheduled for three of five residents where reviews were required over the previous year. ii). Six-monthly evaluations were not completed within required timeframes for three of five files where reviews were required. i). Ensure interRAI reassessments are completed six monthly. ii). Ensure care plan evaluations are completed at least six-monthly. PA LowReporting Complete28/05/2024

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 14 February 2024

Audit type:Surveillance Audit

Audit date: 20 June 2022

Audit type:Certification Audit

Audit date: 25 February 2022

Audit type:Partial Provisional Audit

Audit date: 05 July 2021

Audit type:Partial Provisional Audit

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