Foxbridge Care Home

Profile & contact details

Premises details
Premises nameFoxbridge Care Home
Address 60 Minogue Drive Te Rapa Hamilton 3200
Total beds85
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Foxbridge Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence25 January 2022
Certification period12 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 07 December 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The appointment of appropriate service providers to safely meet the needs of consumers.The service is yet to employ sufficient staff including 24/7 RNs to cover the roster of the dementia and dual-purpose unit. Ensure there are sufficient staff employed to cover the roster on opening. PA LowReporting Complete16/04/2021
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.(i) Staff training in fire safety and fire drill are to be completed for new staff during the induction prior to opening. (ii) First aid training is scheduled for all RNs during induction. (i) Ensure a fire drill is completed prior to occupancy. (ii) Ensure there is a trained first aider staff across 24/7. PA LowReporting Complete16/04/2021
Where required by legislation there is an approved evacuation plan.The fire evacuation plan is in draft and awaiting approval by the fire service. Ensure that the fire evacuation plan is approved. PA LowReporting Complete16/04/2021
Service providers responsible for medicine management are competent to perform the function for each stage they manage.The service is in the process of employing staff and advised that medication competencies including training around the electronic system will be completed during induction prior to opening. For new staff commencing who will have medication administration responsibilities, ensure all have completed medication competencies. PA LowReporting Complete16/04/2021
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.There are two separate stand-alone dementia units. A key-pad entrance has been placed within one of the units between the lounge and the hallway rather than on the door between the two units. Ensure the keypad is placed so a standalone unit has no limitations for movement within the unit. PA LowReporting Complete16/04/2021
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Orientation of newly employed staff commences on 5 January 2021. An orientation-training programme has been developed across the week in preparation for opening and will also include completing required Bupa core competencies. Registered nurses and senior caregivers will also be trained in 'One chart' during this time. Ensure staff commencing on opening complete the facility induction programme and competencies. PA LowReporting Complete16/04/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 07 December 2020

Audit type:Partial Provisional Audit

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