Premise details
- Address
- 54 Clearway Rise Rukuhia Hamilton 3282
- Total beds
- 83
- Service types
- Intellectual, Rest home care, Geriatric, Medical, Physical
Certification/licence details
- Certification/licence name
- Clearway Life Limited - Te Whare Manaaki O Tamahere
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 12 months
Provider details
- Provider name
- Clearway Life Limited
- Street address
- 54 Clearway Rise Rukuhia Hamilton 3282
- Postal address
- 1/58 Herbert Road Queenwood Hamilton 3210
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | Equipment for resident use, storage areas, filing cabinets, a workstation for staff, approved secure handrails, soap dispensers and paper towel holders were still to be purchased and installed. | Ensure all required equipment is purchased, and cupboards, filing cabinets, medication storage areas and workstations are installed prior to the beds being occupied. | PA Moderate | Reporting Complete | |
| Service providers shall ensure there are safe and effective laundry services appropriate to the size and scope of the health and disability service that include: (a) Methods, frequency, and materials used for laundry processes; (b) Laundry processes being monitored for effectiveness; (c) A clear separation between handling and storage of clean and dirty laundry; (d) Access to designated areas for the safe and hygienic storage of laundry equipment and chemicals. This shall be reflected in a writt | Proper reconfigured sluice rooms were still to be put in place and clear separation of clean and dirty laundry marked. | Ensure proper sluice rooms areas are available and demarcations are put in place for clean and dirty areas. | PA Low | Reporting Complete | |
| An appropriate call system shall be available to summon assistance when required. | There were no call bells installed in residents' rooms, lounge areas and bathrooms. | Ensure call bells are installed so residents can summon assistance easily. | PA Moderate | Reporting Complete | |
| The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | All external sliding doors have raised areas, which is a trip hazard. | Ensure the external doors have outdoor ramps for the safe mobility of residents. | PA Moderate | Reporting Complete | |
| An approved food control plan shall be available as required. | The kitchen had not been audited by the local council as per policy and standard requirement. | Ensure there is an approved food control plan. | PA Low | Reporting Complete | |
| Service providers shall ensure safe and appropriate storage and disposal of waste and infectious or hazardous substances that complies with current legislation and local authority requirements. This shall be reflected in a written policy. | There were no appropriate storage and disposal of hazardous substances. | Ensure there are secure storage areas for chemicals. | PA Low | Reporting Complete | |
| Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | An approved fire evacuation scheme was not sighted, and trial evacuations were yet to be completed. | Ensure there is a current fire evacuation scheme in place and trial evacuations completed, as per policy and standard requirements. | PA Moderate | Reporting Complete | |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | First aid training and emergency management training has not yet been completed for staff. | Ensure first aid and emergency management training is completed to staff prior to occupancy. | PA Moderate | Reporting Complete | |
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | The service has not yet hired all the required staff for all positions to provide the required level of care. | Ensure adequate staffing to provide clinically safe practice in all three wings. | PA Low | Reporting Complete | |
| Service providers shall ensure their health care and support workers have the skills, attitudes, qualifications, experience, and attributes for the services being delivered. | Not all staff with the required training and competencies have been employed. | Ensure staff with the required training are employed to meet the provider’s funding and service agreement requirements. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Partial Provisional Audit
