Premise details
- Address
- 158 Avenue Road East Otahuhu Auckland 1062
- Total beds
- 36
- Service types
- Rest home care
Certification/licence details
- Certification/licence name
- Victoria Otahuhu Limited - Riverside Home and Care
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 12 months
Provider details
- Provider name
- Victoria Otahuhu Limited
- Street address
- 158 Avenue Road East Otahuhu Auckland 1062
- Postal address
- 158 Avenue Road East Otahuhu Auckland 1062
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | i). Not all furniture and equipment, including equipment necessary for cares, is purchased or in place. ii). The temperature of hot water is not yet being monitored. | i). Ensure that the facility is furnished appropriately for a rest home, and equipment, including equipment necessary for cares, is in place. ii). Monitor the temperature of hot water. | PA Low | In Progress | |
| A medication management system shall be implemented appropriate to the scope of the service. | i). There is currently no designated secure storage for medications. ii). A medication management system is yet to be installed and implemented. iii). There is no process in place to transport medication to blocks A, B and C. iv). Temperatures of the medication room and the medication fridge have not yet been recorded. | i). Ensure medications are held securely in a designated place. ii). Ensure a medication management system is implemented. iii). Ensure there are safe processes implemented to transport medications to the blocks. iv). Ensure temperatures in the medication rooms and fridge are evidenced to be within expected ranges. | PA Low | In Progress | |
| There shall be adequate numbers of toilet, showers, and bathing facilities that are accessible, conveniently located, and in close proximity to each service area to meet the needs of people receiving services. This excludes any toilets, showers, or bathing facilities designated for service providers or visitors using the facility. | The 10 rooms with a toilet in them do not have adequate privacy for the resident and odour and hygiene have not been adequately considered. Some windows in showers and/or toilets have windows that allow viewing into the room from the outside. | Ensure that any ensuite is built with consideration of privacy (from the outside of the room and in the bedroom itself), and odour and hygiene. | PA Low | In Progress | |
| All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal shall comply with current legislation and guidelines. | i). Processes to transport food to other blocks has not yet been put in place. ii). Some kitchen equipment, such as the freezer and dishwasher, has yet to be installed. iii). Monitoring of temperatures of food, fridges and freezers has yet to be put in place. | i). Ensure processes are implemented to transport food to blocks B and C while maintaining food temperatures. ii). Ensure the kitchen has the necessary equipment installed and is fully functional. iii). Ensure food, fridge and freezer temperatures are recorded and evidenced to be within expected limits. | PA Low | In Progress | |
| The nutritional value of menus shall be reviewed by appropriately qualified personnel such as dietitians. | Dietitian approval of the menu was not evidenced. | Ensure that a dietitian has reviewed and approved the menu. | PA Low | Reporting Complete | |
| Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | A fire evacuation scheme has not yet been yet approved. | Ensure the fire evacuation scheme has been approved prior to occupancy. | PA Low | Reporting Complete | |
| Health care and support workers shall receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures. | Staff have not yet completed health and safety and emergency preparedness training to the new build. | Provide staff with health and safety and emergency preparedness training relevant to the new build. | PA Low | Reporting Complete | |
| Alternative essential energy and utility sources shall be available, in the event of the main supplies failing. | Alternative essential energy and utility sources are not yet available in the event of the main supplies failing. | Ensure that there are alternative essential energy and utility sources available, in the event of the main supplies failing. | PA Low | Reporting Complete | |
| Service providers will explain emergency and security arrangements to all people using the services. | Staff who will provide care and support have not yet had emergency and security training relevant to the site. | Provide staff with emergency and security training relevant to the site. | PA Low | Reporting Complete | |
| Service providers shall ensure that there is a pandemic or infectious disease response plan in place, that it is tested at regular intervals, and that there are sufficient IP resources including personal protective equipment (PPE) available or readily accessible to support this plan if it is activated. | i). Adequate supplies of PPE and MSD sheets are not yet on site. ii). Hand hygiene products, including hand sanitisers and paper towels, were not yet on site. | i). Ensure that there are adequate supplies of PPE and MSD sheets on site. ii). Ensure that there are hand hygiene products, including hand sanitisers and paper towels, on site. | PA Low | Reporting Complete | |
| Service providers shall ensure safe and appropriate storage and disposal of waste and infectious or hazardous substances that complies with current legislation and local authority requirements. This shall be reflected in a written policy. | i). A sluice room has not yet been put in place with relevant equipment installed. ii). Sharps containers are not on site. | i). Ensure that there are spaces for managing soiled linen and cleaning of equipment. ii). Ensure that there are sharps containers available on site. | PA Low | Reporting Complete | |
| Service providers shall ensure that the environment is clean and there are safe and effective cleaning processes appropriate to the size and scope of the health and disability service that shall include: (a) Methods, frequency, and materials used for cleaning processes; (b) Cleaning processes that are monitored for effectiveness and audit, and feedback on performance is provided to the cleaning team; (c) Access to designated areas for the safe and hygienic storage of cleaning equipment and chemi | i). Chemicals and equipment have not yet been put in place for cleaning. ii). The storage area is not yet secure. | Ensure that chemicals and equipment are accessible and secured when not in use. | PA Low | Reporting Complete | |
| Service providers shall ensure there are safe and effective laundry services appropriate to the size and scope of the health and disability service that include: (a) Methods, frequency, and materials used for laundry processes; (b) Laundry processes being monitored for effectiveness; (c) A clear separation between handling and storage of clean and dirty laundry; (d) Access to designated areas for the safe and hygienic storage of laundry equipment and chemicals. This shall be reflected in a writt | i). The laundry is not yet fully fitted and functional. ii). Dirty/clean flow to the laundry and processes to transport dirty and clean laundry have not yet been developed. | i). & ii). Ensure the laundry is fully functional and there are clear processes in place to transport laundry to and from the laundry. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Partial Provisional Audit
