Premise details
- Address
- 108 Marshland Road Shirley Christchurch 8061
- Website
- http://www.oceaniahealthcare.co.nz/find-a-place/aged-care/palm-grove-care
- Total beds
- 87
- Service types
- Geriatric, Medical, Rest home care
Certification/licence details
- Certification/licence name
- Oceania Care Company Limited - Palm Grove Rest Home and Village
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 48 months
Provider details
- Provider name
- Oceania Care Company Limited
- Street address
- Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010
- Postal address
- PO Box 9507 Newmarket Auckland 1149
- Website
- http://www.oceaniahealthcare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| The methods, frequency, and materials used for cleaning and laundry processes are monitored for effectiveness. | 1) Palm Grove soiled linen is stored in an area that is not separated by an appropriate space or physical barrier from that where the cleaned linen is stored or dispatched. 2) The CCL laundry service processes do not ensure clean linen from being contaminated by soiled linen or other matter present in the laundry. For example, there is no appropriate barrier for transport of clean linen away (at least 2m) from the soiled linen. | Ensure the current laundry services prevent contamination from dirty to clean linen areas. | PA Low | Reporting Complete | |
| Service providers shall have a clearly defined and documented IP programme that shall be: (a) Developed by those with IP expertise; (b) Approved by the governance body; (c) Linked to the quality improvement programme; and (d) Reviewed and reported on annually. | There is no facility IP programme in place at Palm Grove Rest Home. | Ensure the Oceania IP programme template is completed, identifies the facility goals, and is reviewed and reported on annually. | PA Low | In Progress | |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review | Review and update of the care plan had not always occurred following the interRAI assessment. Required changes to a resident’s care plan were not always identified through the review process and care planning had not always been updated when a resident’s needs changed; this included residents with changed medical needs. | Ensure review and update of the care plan occurs in a timely manner following all interRAI assessments. Ensure that residents medical needs are included in care planning. | PA Low | In Progress | |
| Service providers shall facilitate safe self-administration of medication where appropriate. | The service’s processes for safe self-administration of medication had not been followed for one resident. Assessment of competency had not occurred, dispensed prepackaged medications were not stored in a secured location, and the date of opening of dispensed eye drops for this resident was not recorded. | Ensure self-medication assessment processes are followed where appropriate and the storage of dispensed self-medication is facilitated in a safe and secure location within the resident’s room. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Certification Audit
