Premise details
- Address
- 88 Virginia Road Otamatea Wanganui 4500
- Total beds
- 79
- Service types
- Rest home care, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Presbyterian Support Central - Kowhainui Complex
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Presbyterian Support Central
- Street address
- 3-5 George Street Thorndon Wellington 6011
- Postal address
- PO Box 12706 Thorndon Wellington 6144
- Website
- http://www.psc.org.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
---|---|---|---|---|---|
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin | (i). One resident (rest home) did not have sufficient interventions to manage their sensory (vision) needs, and recurrent UTIs. (ii). One resident (hospital) did not have sufficient detail to manage the PEG ostomy care. (iii). One resident (hospital) did not have sufficient details for the management of their toileting regime/continence needs. | (i)-(iii)Ensure interventions are recorded in detail to guide staff in the care of the residents` assessed needs. | PA Low | Reporting Complete | |
In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov | (i). Fluid intake monitoring chart were not completed (one rest home resident with recurrent UTIs and one rest home resident with a fluid restriction) (ii). Two immobile hospital level residents required completion of reposition monitoring charts; however, this was completed inconsistently. | (i)-(ii) Ensure monitoring charts are completed per policy and when required. | PA Low | Reporting Complete | |
Service providers shall facilitate safe self-administration of medication where appropriate. | (i) Two rest home residents PRN medication is self-administered when it is in contradiction with the policy requirements. (ii)The two medication charts did not reflect which medication is for self-administration. (iii)The resident should but did not report usage. | (i)-(iii) Ensure the self-administration of medication policy is followed. | PA Moderate | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
- (docx, 73.31 KB) Kowhainui Complex - May 2023
- (pdf, 228.4 KB) Kowhainui Complex - May 2023
Audit date:
Audit type: Surveillance Audit
- (docx, 37.67 KB) Kowhainui Complex - Oct 2021
- (pdf, 147.61 KB) Kowhainui Complex - Oct 2021
Audit date:
Audit type: Certification Audit
- (docx, 49.95 KB) Kowhainui Complex - Jun 2019
- (pdf, 191.77 KB) Kowhainui Complex - Jun 2019
Audit date:
Audit type: Surveillance Audit
- (docx, 31.83 KB) Kowhainui Complex - Jun 2017
- (pdf, 127.29 KB) Kowhainui Complex - Jun 2017