Premise details
- Address
- 17 Cornwall Park Avenue Epsom Auckland 1051
- Total beds
- 44
- Service types
- Psychogeriatric
Certification/licence details
- Certification/licence name
- Kindred Hospital Limited - Kindred Hospital
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 24 months
Provider details
- Provider name
- Kindred Hospital Limited
- Street address
- 17 Cornwall Park Avenue Epsom Auckland 1051
- Postal address
- 17 Cornwall Park Avenue Epsom Auckland 1051
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Governance bodies shall appoint a suitably qualified or experienced person to manage the service provider with authority, accountability, and responsibility for service provision. | There is insufficient time allocated to the clinical manager for them to continue to provide clinical oversight, monitoring, education for staff, hands-on role modelling, etc at both Kindred hospital and the sister site. | Appoint a suitably qualified or experienced person into a full-time position to manage Kindred Hospital with authority, accountability, and responsibility for clinical services. | PA Moderate | In Progress | |
| Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this. | i). Two of five initial interRAI assessments were not completed within three weeks of admission. ii). Three of LTCP were completed two months after documentation of the interRAI assessment. ii). Restraint monitoring forms were not always completed as per plan interventions and did not consistently evidence that restraint had been removed. | i). Ensure that initial interRAI assessments are completed within three weeks of admission. ii). Ensure that LTCP are completed at the interRAI assessment. iii). Ensure there is documented evidence of monitoring of restraint to include indicating when restraint has been removed. | PA Moderate | In Progress | |
| Service providers shall evaluate progress against quality outcomes. | i). Not all minutes of meetings included documentation of accurate data related to the number of incidents and accidents. ii). Meeting minutes do not always evidence discussion of all quality data and corrective actions identified to improve service delivery. | i). Ensure that accurate data is tabled at each meeting. ii). Ensure that all quality data is discussed with evidence of corrective action planning if issues are identified and/or improvements to service delivery. | PA Moderate | In Progress | |
| Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services. | Not all staff have completed their psychogeriatric modules as required as per the ARHSS contract D17.11(d). | Ensure that staff complete their NZQA psychogeriatric modules to meet the ARHSS contract D17.11(d). | PA Moderate | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Partial Provisional Audit
