Premise details
- Address
- 17 Iles Street Cromwell 9310
- Total beds
- 79
- Service types
- Dementia care, Rest home care, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Golden View Care Limited - Golden View Care
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 12 months
Provider details
- Provider name
- Golden View Care Limited
- Street address
- 17 Iles Street Cromwell 9310
- Postal address
- 9/211 Ferry Road Waltham Christchurch 8011
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| My service provider shall design a Pacific plan in partnership with Pacific communities underpinned by Pacific voices and Pacific models of care. | The Pasifika plan is in draft. It has not been developed with input from Pasifika and has not been approved by governance. There is no Pasifika model of care in the draft plan. | Provide evidence that the draft Pasifika plan has been reviewed by Pasifika to ensure cultural appropriateness and then, approved by governance. The Pasifika plan is to include an appropriate model of care for Pasifika. | PA Low | In Progress | |
| Service providers shall evaluate progress against quality outcomes. | Not all internal audits had been completed as per the internal auditing schedule. | Provide evidence that internal audits are being completed as per the internal audit schedule. | PA Low | In Progress | |
| Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity. | The activities programme in the dementia unit and the apprentice DT do not have oversight from a qualified diversional therapist. | Provide evidence that the activities programme delivered into the dementia unit has oversight by a qualified DT or that the apprentice DT has oversight by a qualified DT who has input into the programme. | PA Low | In Progress | |
| Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services. | Mandatory training topics have not been evidenced as being provided as required in the education planner with sufficient numbers of staff attending. | Provide evidence that mandatory training has been provided as required in the education planner and that sufficient numbers of staff have attended the sessions. | PA Low | In Progress | |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | There is not a first aid certified staff member rostered on duty 24/7. | Provide evidence that there is a certified first aid staff member rostered on duty 24/7. | PA Moderate | In Progress | |
| Executive leaders shall report restraint used at defined intervals and aggregated restraint data, including the type and frequency of restraint, to governance bodies. Data analysis shall support the implementation of an agreed strategy to ensure the health and safety of people and health care and support workers. | Restraint across ethnicity is not part of clinical governance reporting to the directors. | Provide evidence that restraint across ethnicity is part of clinical governance reporting to the directors. | PA Low | In Progress | |
| Governance bodies shall have meaningful Māori representation on relevant organisational boards, and these representatives shall have substantive input into organisational operational policies. | There is no meaningful Māori representation on the organisation’s board available to have substantive input into organisational operational policies. | Provide evidence that there is Māori representation on the organisation’s board and that they have substantive input into organisational operational policies. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
