Premise details
- Address
- 29 Redwood Street Elderslea Upper Hutt 5018
- Website
- https://www.oceaniahealthcare.co.nz/location/elderslea/
- Total beds
- 123
- Service types
- Rest home care, Geriatric, Medical, Dementia care
Certification/licence details
- Certification/licence name
- Oceania Care Company Limited - Elderslea Rest Home
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 24 months
Provider details
- Provider name
- Oceania Care Company Limited
- Street address
- Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010
- Postal address
- PO Box 9507 Newmarket Auckland 1149
- Website
- http://www.oceaniahealthcare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this. | (i). Four InterRAI assessments (one dementia, one hospital and two rest home) have not been completed within three weeks of admission; one dementia resident’s initial assessment was not completed within the required timeframe; five initial long-term care plans (one dementia, two rest home and two hospital) were not developed within the required time frames. (ii). Three dementia level care resident’s interRAI reviews and care plan evaluations have not been reviewed six monthly. (iii). One rest h | (i). Ensure that initial assessments, interRAI assessments, long term care plans are completed within the required timeframes as per policy. (ii). Ensure that interRAI reviews and care plan evaluations are completed within the required timeframes. (iii). Ensure that resident medication competencies are completed as per policy. | PA Moderate | In Progress | |
| A medication management system shall be implemented appropriate to the scope of the service. | (i). Effectiveness of administered pro re nata (PRN) medicines has not been consistently documented in the medication management system or progress notes. (ii). Medication room and fridge temperature monitoring has not been consistently monitored as per policy in two of the four medication areas. | (i). Ensure that effectiveness of pro re nata (PRN) medicines is consistently documented. (ii). Ensure medication room and fridge temperature monitoring is completed as per policy | PA Moderate | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin | (i). Three resident files reviewed (one hospital and two dementia) showed that there are no detailed interventions documented to provide guidance for staff in the delivery of care related to pressure injury management, seizures, and pain. (ii). There were no documented triggers or management strategies for a dementia level care resident with episodes of challenging behaviour. (iii). Two resident files reviewed (one hospital and one dementia) did not have detailed interventions related to undernu | (i). Ensure that there are detailed interventions to provide guidance for staff in relation to assessed needs, CAP triggers, and recognition of early warning signs. (ii) Document triggers or management strategies for a resident with episodes of challenging behaviour. (iii). Document interventions related to undernutrition and delirium as per interRAI CAP triggers. (iv). Document early warning signs or strategies to prevent recurrence of urinary tract infections in the care plans. | PA Moderate | In Progress | |
| In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov | (i). Two resident files reviewed (one hospital, one rest home) showed that there are no short-term care plans completed as per policy in relation to unexpected weight loss, infections, and wound care plan for a pressure injury. (ii). One hospital resident with a current pressure injury did not have a repositioning chart in place. (iii). Episodes of challenging behaviour observed on the day of the audit and discussed at handover for one dementia level care residents were not documented in progr | (i). Ensure that short term care plans are developed as per policy for short term needs. (ii)-(iii). Ensure monitoring charts are completed. (iv). Ensure input from specialists is documented and care plans updated | PA Moderate | In Progress | |
| Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services. | Five of 13 HCAs have completed the required dementia standards; nine of the HCAs that work regularly in the dementia unit are enrolled to complete their dementia standards; however, not within the required timeframe of their appointment. | Ensure staff complete the required dementia standards no later than 18 months after their appointment. | PA Low | In Progress | |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review | (i). Seven of seven resident care plans reviewed (three hospital, one rest home, three dementia) do not demonstrate evaluations that record the degree of achievement against the resident goals and aspirations. (ii). Case conferences which provide opportunity to review and evaluate resident care plans in collaboration with residents and family/whānau did not demonstrate that residents and/or family/whānau were part of the conferences or communicated with regarding them in five files (one dementia | (i). Ensure care plan evaluations evidence the degree of achievement against the resident goals and aspirations. (ii). Ensure there is evidence of resident and/or family/whānau involvement in case conferences. | PA Moderate | In Progress | |
| Health care and support workers shall have the opportunity to discuss and review performance at defined intervals. | Six of 13 staff did not have evidence of a 2025 performance appraisal on file. | Ensure performance appraisals are completed annually for staff. | PA Low | In Progress | |
| Alternative essential energy and utility sources shall be available, in the event of the main supplies failing. | At the time of the audit, the service did not have a contingency plan in place in the event of a power outage. | Ensure there is essential energy sources available in the event of the main power supplies failing. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Partial Provisional Audit
