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Premise details

Address
32 View Road Mount Eden Auckland 1024
Website
http://www.oceaniahealthcare.co.nz/find-a-place/aged-care/eden-care
Total beds
70
Service types
Rest home care, Geriatric

Certification/licence details

Certification/licence name
Oceania Care Company Limited - Eden Rest Home and Village
Current auditor
The DAA Group Limited
End date of current certificate/licence
Certification period
48 months

Provider details

Provider name
Oceania Care Company Limited
Street address
Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010
Postal address
PO Box 9507 Newmarket Auckland 1149
Website
http://www.oceaniahealthcare.co.nz/

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 03 October 2023

Outcome required Found at audit Action required Risk rating Action status Date action reported complete
A process shall be implemented to identify, record, and communicate people’s medicinerelated allergies or sensitivities and respond appropriately to adverse events. The allergies and sensitivities have not been recorded in eight out of sixteen medication charts. The allergies and sensitivities have not been recorded in eight out of sixteen medication charts. PA Moderate Reporting Complete
Service providers ensure competent health care and support workers manage medication including: receiving, storage, administration, monitoring, safe disposal, or returning to pharmacy. I. Thirteen of the sixteen medication charts reviewed had no medication reconciliation completed in the last two months. II. There was no evidence of treatment fridge and treatment room temperature recorded in the last two months. I. All medications received from the pharmacy are to have medication reconciliation completed and documented in the individual resident’s medication chart. II. The treatment fridge and treatment room temperature are to be taken and recorded weekly as per the organisation policy. PA Moderate Reporting Complete
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin Seven of the eight residents did not have assessment and intervention on early warning signs of decline in their condition. All residents to have assessment and intervention when their general condition declines. PA Moderate Reporting Complete
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review I. There was no evidence that changes were initiated in the care plan when residents' progress was different from expected. II. The residents' identified needs are not reflected in the care plans. III. InterRAI outcome measures are not used to support care plan goals and interventions. I. Where progress is different from expected, changes to the care plan are to be initiated. II. Residents’ care plans are to reflect residents’ current needs as identified in the interRAI assessment. III. InterRAI outcome measures are to be used to support care plan goals and interventions. PA Moderate Reporting Complete

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

About audit reports

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Before 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.

© Ministry of Health – Manatū Hauora