Premise details
- Address
- Care Facility 50 Clarence Drive Nelson 7010
- Total beds
- 84
- Service types
- Dementia care, Rest home care, Medical, Geriatric
Certification/licence details
- Certification/licence name
- Coastal View Limited - Coastal View Limited
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Coastal View Limited
- Street address
- Duncan Cotterill Plaza 50 Clarence Drive Nelson 7010
- Postal address
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
---|---|---|---|---|---|
Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | The certificate of public use (CPU) is yet to be obtained. | Ensure the CPU is obtained. | PA Low | Reporting Complete | |
The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | (i) Landscaping is in the process of being completed; (ii) Seating and shade is yet to be installed; (iii) The dementia unit is in the process of being fenced off; (iii) The pathway between the care centre and the dementia is in the process of being completed; (iv) The door that leads from the care centre to the dementia unit is not yet accessible; (v) External pathway lights are in the process of being installed; (vi) Flowing soap, hand gel dispensers and paper towels are not yet installed in a | (i)Ensure landscaping is completed. (ii)Ensure seating and shade is provided. (iii)Ensure the fence is completed to secure the perimeter. (iv)Ensure the dementia unit is accessible through the door at Liger wing. (v)Ensure all the outdoor lights are installed. (vi)Ensure flowing soap, hand gel dispensers and paper towels are accessible throughout the facility. | PA Low | Reporting Complete | |
Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | A fire evacuation plan has been amended and dated 9 November 2022, and had been lodged for approval with the New Zealand Fire Service. | Ensure the fire evacuation scheme is approved. | PA Low | Reporting Complete | |
Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | The HCA workforce numbers are insufficient to provide roster coverage to fill short notice absences; to provide appropriate support for new staff during orientation periods; and rapid changes in acuity of residents, as evidence through the documentation review and interviews with staff and families/whānau. | Ensure there are sufficient numbers of staff, including casual staff, to ensure the roster is fully covered. | PA Moderate | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
- (docx, 54.95 KB) Coastal View Limited - Jun 2023
- (pdf, 171.98 KB) Coastal View Limited - Jun 2023
Audit date:
Audit type: Partial Provisional Audit
- (docx, 53.94 KB) Coastal View Limited - Dec 2022
- (pdf, 166.97 KB) Coastal View Limited - Dec 2022
Audit date:
Audit type: Certification Audit
- (docx, 53.98 KB) Coastal View Limited - Nov 2021
- (pdf, 208.86 KB) Coastal View Limited - Nov 2021
Audit date:
Audit type: Partial Provisional Audit
- (docx, 49.89 KB) Coastal View Limited - Feb 2021
- (pdf, 130.01 KB) Coastal View Limited - Feb 2021