Premise details
- Address
- Bob Scott 25 Graham Street Petone Lower Hutt 5012
- Total beds
- 144
- Service types
- Geriatric, Medical, Dementia care, Rest home care
Certification/licence details
- Certification/licence name
- Bob Scott Retirement Village Limited - Bob Scott
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Bob Scott Retirement Village Limited
- Street address
- Bob Scott Retirement Village 6/92 Russley Road Russley Christchurch 8042
- Postal address
- 6/92 Russley Road Russley Christchurch 8042
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care. | The project to ensure full waterproofing of the decking in the dementia unit did not demonstrate a documented process / project outline that clearly identifies timeframes and a risk-based approach undertaken in order to identify and mitigate risks, informing and involving residents’ EPOAs and / or key contact, address risk related to the health and wellbeing of the residents. | Ensure a risk-based approach is implemented. | PA Low | In Progress | |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | At the time of the audit, there were renovations occurring on the outdoor space for the dementia unit making it inaccessible to resident. This meant that the residents of the dementia unit were unable to access the outdoor courtyard to meet the requirements under ARRC agreement E3.4 for residents to have a safe and secure outdoor area that is easy to get to for the residents. | Ensure there are alternatives documented and implemented to ensure residents have access to safe and secure outdoor space. | PA Low | In Progress | |
| Service providers shall ensure there are implemented fire safety and emergency management policies and procedures identifying and minimising related risk. | (i). Civil defence emergency boxes with supplies have not been regularly checked since last audit and the contents were not reflective of what was expected to be in the boxes for a civil defence emergency. (ii). There is no formal process of checking and ensuring sufficient supplies of food for civil defence purposes. (iii). The amount of emergency water available that can be used in a civil defence emergency does not meet the National Emergency Management Agency recommendations for the region | (i). Ensure that civil defence supplies are accurately checked according to the plan and all items listed on the civil fence list are available. (ii). Ensure that there is a formalised process to ensure there will be sufficient food available for civil defence processes. (iii). Ensure that there is enough water supply fit for use and there is a process to ensure water stored is safe for use. | PA Moderate | Reporting Complete | |
| Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity. | Four of four resident files for residents in the secure dementia unit did not document a 24-hour activity plan. | Ensure that each resident in the secure dementia unit has an individualised 24-hour activity plan documented. | PA Low | Reporting Complete | |
| During the initial engagement prior to service entry, service providers shall ensure: (a) There is accurate information about the service available in a variety of accessible formats; (b) There are documented entry criteria that are clearly communicated to people, whānau, and, where appropriate, local communities and referral agencies. | Following a Health NZ complaint and subsequently a HDC complaint the service developed a flow chart for the entry to service for resident in the secure unit. This process has not always been documented as followed. | Ensure that the agreed process for admission to services to the secure dementia unit is documented as followed | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
