Terence Kennedy House

Profile & contact details

Premises details
Premises nameTerence Kennedy House
Address 267 Glengarry Road Glen Eden Auckland 0602
Total beds45
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameResidential Management Limited - Terence Kennedy House
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 July 2020
Certification period36 months
Provider details
Provider nameResidential Management Limited
Street address 267 Glengarry Road Glen Eden Auckland 0602
Post addressPO Box 121003 Henderson Auckland 0650

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 06 April 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Two of two hospital residents with a recent history of wandering off-site, did not have interventions documented to manage this risk. Staff were aware of the risk and increased monitoring was occurring. Care plan interventions were updated during the audit and therefore the risk has been identified as low. Ensure that care plan interventions are documented for all identified care needs. PA LowReporting Complete23/08/2017
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.Thirty-two of forty-five hand basins in resident bedrooms have hot water temperatures recorded from 46 – 54 degrees Celsius. The service was able to demonstrate ongoing attempts to rectify the issue, including having a signed statement from Plumber stating all has been done to rectify this matter; consideration to the fact no incident/accident has been reported relating to hot water temperature; discussed at staff and resident meetings and renewal of warning signs at each of our resident room s… (this text has been trimmed due to space limits).Ensure that hot water temperatures in resident areas continue to be monitored and managed to minimise risk when exceed 45 degrees Celsius. PA LowReporting Complete10/10/2017
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.i) The results of audits and corrective action plans are not consistently being communicated to staff. ii) Not all corrective action plans documented are reviewed and signed out once completed. i) Ensure that the results of audits and corrective action plans are consistently communicated to staff. ii) Ensure that all corrective action plans are reviewed and signed out once completed. PA LowReporting Complete10/10/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 06 April 2017

Audit type:Certification Audit

Audit date: 08 December 2015

Audit type:Surveillance Audit

Audit date: 05 May 2014

Audit type:Certification Audit

Audit date: 09 January 2013

Audit type:Surveillance Audit

Audit date: 27 April 2011

Audit type:Certification Audit

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