Terence Kennedy House

Profile & contact details

Premises details
Premises nameTerence Kennedy House
Address 267 Glengarry Road Glen Eden Auckland 0602
Total beds45
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameResidential Management Limited
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 July 2017
Certification period36 months
Provider details
Provider nameResidential Management Limited
Street address267 Glengarry Road Glen Eden Auckland 0602
Post addressPO Box 121003 Henderson Auckland 0650

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 May 2014

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers. Seven of seven staff files sampled do not have a current annual performance appraisal. Ensure all staff have an annual performance appraisal. PA LowIn Progress
Each episode of restraint is documented in sufficient detail to provide an accurate account of the indication for use, intervention, duration, its outcome, and shall include but is not limited to: (a) Details of the reasons for initiating the restraint, including the desired outcome; (b) Details of alternative interventions (including de-escalation techniques where applicable) that were attempted or considered prior to the use of restraint; (c) Details of any advocacy/support offered, provided o… (this text has been trimmed due to space limits).The one resident with a lap belt is not having this montiored at the fequency stated. Ensure all restraints are monitored at the identified frequency. PA LowIn Progress
Consumers have a right to full and frank information and open disclosure from service providers. Five of the 13 incident forms reviewed did not indicate family were informed. Ensure family are informed of all incidents. PA LowIn Progress
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines. Three of the fourteen medication charts (all from the hospital) reviewed did not show evidence of a documented time for PRN medications given Ensure that all PRN medication given have a documented time. PA LowReporting Complete13/08/2014
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer. D16.2, 3, and 4: Two of the seven files (one from the hospital and one from the rest home) sampled did not show evidence that the initial care plan was completed within 48 hours of admission. Ensure that all initial care plans for residents are completed within 48 hours of admission. PA LowReporting Complete13/08/2014

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit summaries

Full audit reports
Full audit reports are available if they were processed and approved after 29 August 2013. Visit Full audit reports to find out more.

What’s on this page?

Summaries of this rest home’s latest audit reports can be downloaded below.

The summaries include:

  • an overview of the rest home’s performance
  • a table showing how well the rest home does against the Health and Disability Services Standards – standards covering more than 200 aspects of quality and safety.

Before you read the audit summaries, please read our guide to rest home certification and audits.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit summaries

Audit date: 05 May 2014

Audit type:Certification Audit

Audit date: 09 January 2013

Audit type:Surveillance Audit

Audit date: 27 April 2011

Audit type:Certification Audit