Wesley Rest Home

Profile & contact details

Premises details
Premises nameWesley Rest Home
Address 227 Mount Eden Road Mount Eden Auckland 1024
Total beds74
Service typesRest home care, Dementia care, Geriatric, Medical
Certification/licence details
Certification/licence nameOceania Care Company Limited - Wesley Village
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence11 December 2017
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 13 June 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.Not all bottles of cleaning chemicals are labelled (four sighted that require labels). An improvement is required to ensure that all bottles on the cleaning trolleys are labelled. PA LowReporting Complete28/04/2015
The service respects the physical, visual, auditory, and personal privacy of the consumer and their belongings at all times.Most of the windows have been covered however there are two with frosted glass left that still allow shapes to be seen through the window from the halllway. The business and care manager is aware of these and is continuing to progress with the planned work. Ensure that residents cannot be seen through windows when attending to personal cares. PA LowReporting Complete28/04/2015
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.A cupboard in the dementia unit was unlocked on two occasions and one cupboard with chemicals in the hospital/rest home was unlocked on the first day of audit. Ensure that chemicals are always kept in a locked area when there is no staff member present PA ModerateReporting Complete12/09/2016
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Not all corrective actions have evidence of resolution of issues. This includes evidence of some actions still not resolved, as per timeframes, in meeting minutes, internal audits and in three of the twenty incident forms reviewed. Ensure that issues are resolved as per timeframes documented in corrective action plans. PA LowReporting Complete29/11/2016
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.While some clinical data is discussed, there is insufficient evidence in meeting minutes, particularly the registered nurse meetings, that clinical information is analysed and evaluated with improvements made as a result of the discussion. Results of satisfaction surveys are not discussed at the resident and family meetings to date. Analyse and discuss clinical data with evidence that this is used to improve service delivery, including clinical care. Ensure that residents and family are informed of results of the satisfaction surveys and have the opportunity to discuss the results. PA LowReporting Complete29/11/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 13 June 2016

Audit type:Surveillance Audit

Audit date: 16 October 2014

Audit type:Certification Audit

Audit date: 11 June 2013

Audit type:Surveillance Audit

Audit date: 17 October 2011

Audit type:Certification Audit

Audit date: 30 November 2010

Audit type:Surveillance Audit

Audit date: 05 November 2009

Audit type:Certification Audit

Back to top