Hummingbird House
Profile & contact details
| Premises name | Hummingbird House |
|---|---|
| Address | 68 Morningside Road Morningside Whangarei 0110 |
| Website | https://www.rosegardenresthome.co.nz/ |
| Total beds | 42 |
| Service types | Rest home care, Dementia care |
| Certification/licence name | North Health Limited - Hummingbird House |
|---|---|
| Current auditor | The DAA Group Limited |
| End date of current certificate/licence | 01 August 2025 |
| Certification period | 36 months |
| Provider name | North Health Limited |
|---|---|
| Street address | 68 Morningside Road Morningside Whangarei 0110 |
| Post address | 68 Morningside Road Morningside Whangarei 0110 |
| Website | https://www.rosegardenresthome.co.nz |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 17 January 2024
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Care or support plans shall be developed within service providers’ model of care. | 24-hour behaviour management plans for residents in the secure dementia unit were not in place nor accessible to staff at the time of the audit. | Ensure all residents receiving secure dementia level of care have an individual behaviour management care plan that includes activities over a 24 hour period, and that these plans are readily available/accessible to staff. | PA Moderate | Reporting Complete | 03/08/2022 |
| Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | 1. An approved fire evacuation plan for Hummingbird House is still not in place. This cannot be undertaken until after the fire protection work as detailed in the current building consent has been completed. 2. Hummingbird House staff and residents will require training on the fire evacuation plan after it has been approved by Fire and Emergency New Zealand (FENZ). | Document a fire evacuation plan that is approved by Fire and Emergency New Zealand, and ensure applicable residents and staff are trained on requirements. | PA Moderate | Reporting Complete | 03/08/2022 |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | 1. The building warrant of fitness expired on 1 May 2022. Although the required checks of occupied buildings are occurring, an updated BOF will not be issued until all the building work included under the current building consent has been completed. 2. A Certificate of Public Use has yet to be issued for Kakapo Lodge post fire protection work as this work is still in process. 3. With the building work currently in progress in Kakapo Lodge, the environment was unable to be fully evaluated for a… (this text has been trimmed due to space limits). | 1. Obtain a current building warrant of fitness. 2. Obtain a certificate of public use for Kakapo Lodge before occupancy. 3. Ensure the environment (post building work) internal and external environment around Kakapo Lodge is appropriate for the level of care being provided. | PA Moderate | Reporting Complete | 18/05/2023 |
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | Due to the delay in opening Kakapo Lodge, staff have yet to be employed to work in this unit. Five full time equivalent Health Care Assistants are required to be employed prior to opening the first stage (11 beds), along with extra RN hours. The owner licensee is recruiting for one additional FTE RN to allow capacity for when Kakapo Lodge is ready for full occupancy | Recruit the staff necessary to care for residents prior to opening Kakapo Lodge. | PA Moderate | Reporting Complete | 18/05/2023 |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | There is not a staff member on duty at all times in Tui House and Albatross Lodge with a current first aid certificate. | Ensure there is always a staff member on duty in Tui House and Albatross Lodge with a current first aid certificate. This aspect needs to be addressed within 90 days. | PA Moderate | Reporting Complete | 18/05/2023 |
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | The current staff levels are not providing sufficient numbers of staff to ensure that all residents have access to meaningful activities as required by this Standard and the provider’s contract. While staff work hard to provide the best care they can, HCA staff have too many responsibilities in addition to residents’ care needs. | Ensure that the allocated HCA hours are provided to all residents, so that their care and meaningful activities can be provided without interruption and in a timely way. | PA Moderate | In Progress | |
| Service providers shall evaluate progress against quality outcomes. | There was no evidence of robust evaluation of progress against quality outcomes having been conducted in the last 12 months. There was limited analysis of infection data occurring. | Ensure that quality outcomes are evaluated regularly as described in the quality assurance framework. Review and analyse infection data and prevention strategies. | PA Low | In Progress | |
| Service providers shall identify external and internal risks and opportunities, including potential inequities, and develop a plan to respond to them. | There was no current risk management plan for the facility. A corrective action had been identified by the service to address missing staff files, but missing residents’ documentation had not been identified. | Ensure there is a current risk management plan for Hummingbird House which includes integrity of clinical and operational documentation as a risk to be mitigated and monitored. | PA Moderate | In Progress | |
| A medication management system shall be implemented appropriate to the scope of the service. | Medications were not consistently signed as given for a resident with paper-based medication records. | Ensure all medications are given as charted and appropriate records retained. | PA Moderate | In Progress | |
| Governance bodies shall ensure service providers deliver services that improve outcomes and achieve equity for Māori. | There was no evidence of any review or evaluation of resident outcomes overall to assess whether equity for Māori residents is being achieved. | Implement the processes to monitor and assess equity of outcomes for Māori as described in the documented policies and procedures. | PA Low | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits). | 1. Nursing care plans were not sufficiently detailed regarding individual residents’ medical, cultural, spiritual, social, activities, and behavioural management needs. 2. The 24-hour behaviour management/activity plans for residents in the secure dementia unit were not in place nor accessible to staff at the time of the audit. 3. The interRAI assessment and long-term care plans for two sampled residents were not developed within ARRC contract timeframes. 4. Short term care plans were not consi… (this text has been trimmed due to space limits). | 1. Ensure care plans are sufficiently detailed to guide staff to meet residents’ medical, cultural, spiritual, social, activities, and behavioural management needs. 2. Develop the 24-hour behaviour management/activity plans for residents in the secure dementia unit. 3. Ensure IinterRAI assessments and long-term care plans are developed within the time frames required to meet ARRC contract requirements. 4. Consistently develop short-term care plans for residents with wounds. | PA Moderate | In Progress | |
| Menu development that considers food preferences, dietary needs, intolerances, allergies, and cultural preferences shall be undertaken in consultation with people receiving services. | Food provided did not align with the menu and there was no process in place to monitor how frequently the menu items provided varied from that planned and approved by a dietitian. Residents interviewed stated they were dissatisfied with the food services provided. | Review food services to ensure the meals provided are in accordance with the approved menu and meet residents’ dietary needs. | PA Moderate | In Progress | |
| My service provider shall embed and enact Te Tiriti o Waitangi within all its work, recognising Māori, and supporting Māori in their aspirations, whatever they are (that is, recognising mana motuhake). | There has been no analysis or evaluation to determine whether Māori residents’ aspirations and cultural values and beliefs are being supported. | Undertake evaluation of the work being undertaken at Hummingbird House to determine whether Te Tiriti is embedded across all aspects of the organisation. | PA Low | In Progress |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 17 January 2024Audit type:Surveillance Audit
Audit date: 25 May 2022Audit type:Certification Audit
Audit date: 11 August 2021Audit type:Surveillance Audit
Audit date: 18 June 2021Audit type:Partial Provisional Audit
Audit date: 12 March 2021Audit type:Partial Provisional Audit
Audit date: 27 October 2020Audit type:Provisional Audit