Hugh Green Care Home

Profile & contact details

Premises details
Premises nameHugh Green Care Home
Address 105 Apollo Drive Rosedale Auckland 0632
Total beds100
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Hugh Green Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence21 November 2017
Certification period12 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 01 November 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The treatment rooms are in the process of being furbished including adding CD safes and fridges. The medication system is to be fully established at Hugh Green. Implement a safe transition for the medication system. PA LowReporting Complete23/11/2016
All buildings, plant, and equipment comply with legislation.There is an exit door from outside the secure dementia unit in the stairwell that is accessible to the secure garden area. A keypad has not yet been installed. Ensure a keypad is installed to ensure the dementia outdoor area remains secure. PA LowReporting Complete23/11/2016
Service providers responsible for medicine management are competent to perform the function for each stage they manage.The service has newly employed staff and advised that medication competencies will be completed during induction prior to opening. The service is introducing an electronic medication system and new staff are scheduled to complete training at another Bupa Care Home that has an electronic system implemented. For new staff commencing who will have medication administration responsibilities, ensure all have completed medication competencies. PA LowReporting Complete23/11/2016
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Orientation of newly employed staff commences on 11 November 2016. An orientation-training programme has been developed across three weeks in preparation for opening and will also include completing required Bupa core competencies. Registered nurses and senior caregivers will also be trained in 'One chart' during this time. Ensure staff commencing on opening complete the facility induction programme and competencies. PA LowReporting Complete23/11/2016
Consumers are provided with safe and accessible external areas that meet their needs.(i) Landscaping is in the process of being completed; (ii) Balconies are in the process of being decked out; (iii) Seating and shade on the ground floor and third floor balcony is yet to be installed. (i) Ensure landscaping is completed in resident areas. (ii) Ensure balconies are completed; (iii) Ensure seating and shade is in place. PA LowReporting Complete23/11/2016
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Specific fire drill training for the Hugh Green facility has yet to be completed for new staff. This is scheduled for the induction days. Ensure a fire drill and fire safety is completed for new staff prior to opening. PA LowReporting Complete23/11/2016
The appointment of appropriate service providers to safely meet the needs of consumers.Advised that activities in the dementia unit will cover 7 days a week and a further two activity staff are to be employed to cover 1300 – 1830 in the unit. Ensure that the activities team is employed to cover the activity roster in the dementia unit. PA LowReporting Complete23/11/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 01 November 2016

Audit type:Partial Provisional Audit

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