Glenbrook Rest Home

Profile & contact details

Premises details
Premises nameGlenbrook Rest Home
Address 131 Wymer Road Glenbrook Waiuku 2681
Total beds23
Service typesRest home care
Certification/licence details
Certification/licence namePeter Mathyssen and Sharon Jordan
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence25 August 2018
Certification period48 months
Provider details
Provider namePeter Mathyssen and Sharon Jordan
Street address 131 Wymer Road Waiuku 2681
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 09 August 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Opportunities are provided for explanations, discussion, and clarification about the Code with the consumer, family/whānau of choice where appropriate and/or their legal representative during contact with the service. The current process for on charging additional services to residents who pay privately, but have been assessed as eligible for rest home level care, does not reflect the District Health Board contract requirements. Ensure private paying residents, who have been assessed as eligible to receive rest home level care, are not charged for additional services. PA LowReporting Complete16/03/2015
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines. Standing orders do not meet all the requirements of the Ministry of Health 2012 Standing Orders guidelines. Amend the current standing orders to meet the 2012 Standing Orders guidelines. PA LowReporting Complete16/03/2015
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Medication orders are transcribed (typed) by the manager, and not documented by the prescriber. Following the draft report, the facility stated, they have been doing this for nearly nine years. There was evidence that the typed medication orders were clearer than the average hand written ones and easy to follow for the caregivers. No known medication errors have been attributed to this practice. Ensure medication orders are documented by the prescriber. PA ModerateReporting Complete21/06/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 09 August 2016

Audit type:Surveillance Audit

Audit date: 09 July 2014

Audit type:Certification Audit

Audit date: 04 October 2013

Audit type:Verification Audit

Audit date: 06 March 2013

Audit type:Surveillance Audit

Audit date: 28 June 2011

Audit type:Certification Audit

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