Eastcliffe on Orakei

Profile & contact details

Premises details
Premises nameEastcliffe on Orakei
Address 217 Kupe Street Orakei Auckland 1071
Total beds27
Service typesRest home care, Geriatric
Certification/licence details
Certification/licence nameEastcliffe Orakei Management Services LP
Current auditorHealth Audit (NZ) Limited
End date of current certificate/licence21 March 2018
Certification period36 months
Provider details
Provider nameEastcliffe Orakei Management Services LP
Street address 217 Kupe Street Orakei Auckland 1071
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 21 July 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The organisation plans to ensure Māori receive services commensurate with their needs.There was no documentation of review of the Maori health plan. ii) Cultural and spiritual needs had not been documented in the care plan of one Maori resident. Review the Maori health plan at regular intervals. Ii) Document cultural and spiritual needs for Maori residents. PA LowReporting Complete02/06/2015
Consumers have a right to full and frank information and open disclosure from service providers.The signed page only was in the resident file and this did not link to the contract document and new signing page that had been updated with the change of ownership. The agreements were in the name of the previous owner. Include the contract and the signature page in the resident file. Ii) Update all agreements so that they are in the name of the current owner. PA LowReporting Complete02/06/2015
The responsibility for restraint process and approval is clearly defined and there are clear lines of accountability for restraint use.Staff competency regarding the correct application of a restraint, and an enabler, was not evident during staff interviews. Provide evidence that staff are competent regarding the correct use of restraints and enablers. PA LowReporting Complete02/06/2015
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.Food temperatures are not consistently monitored and recorded. Food temperature was last monitored and recorded on March 2016. Fridge and freezer temperatures are not consistently monitored and recorded. Last recorded monitoring was completed on February 2016. Ensure that food, fridge and freezer temperatures are monitored and recorded regularly. PA ModerateReporting Complete17/01/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 21 July 2016

Audit type:Surveillance Audit

Audit date: 29 January 2015

Audit type:Certification Audit

Audit date: 15 January 2014

Audit type:Surveillance Audit

Audit date: 18 February 2013

Audit type:Provisional Audit

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