Needs Assessment and Service Coordination services

If you or someone you care for needs support because of a disability, you’ll need to talk to a Needs Assessment and Service Coordination service (NASC).

NASCs are organisations contracted by the Ministry of Health to work with disabled people and their family, whānau, aiga, or carers, to:

  • identify their strengths and support needs
  • outline what disability support services are available
  • determine their eligibility for Ministry-funded support services.

NASCs allocate Ministry-funded disability support services and help with accessing other supports. These services are then delivered by their respective service providers.

NASCs are contracted by the Ministry’s Disability Support Services unit. It’s their job to ensure that the support and services allocated to you are fair, and fit within the disability support services budget.

What’s involved in a needs assessment

A needs assessment looks at your abilities, resources, goals and needs. The NASC will work to you to identify which of these is most important.

The goal of the needs assessment is to figure out how to maximise your independence so that you can participate as fully as possible in society.

Who’s eligible for a needs assessment

Needs assessment is available for people who meet the Ministry’s definition of disability. The Ministry funds services for people with a physical, intellectual and/or sensory impairment or disability that is

  • likely to continue for a minimum of 6 months
  • reduces your ability to function independently, to the extent that ongoing support is required.

In addition, a person with Autism Spectrum Disorder may also be eligible for a needs assessment. These are usually for people under the age of 65.

Disability support services for people with mental health needs or age-related needs are generally funded by District Health Boards.

Visit Am I eligible for Ministry-funded support services? to find out more.

Getting a needs assessment

In most cases, you need a written referral before a needs assessment can take place. You can get a referral form from a NASC. You can refer yourself, or any other person or organisation can make the referral for you, as long as they have your agreement.

Once the NASC has your referral, it reviews your eligibility for Ministry of Health-funded disability support services. They’ll make an appointment to see you with any family, whānau, aiga or carer you would like to have with you.

If you don’t meet the eligibility requirements for Ministry of Health-funded disability support services, then the NASC will help you to find other services that may be able to help.

Find more information

You can get more information from your local NASC. You can find a list of NASCs below, or you can ask your doctor or health professional to refer you.

If you live in Palmerston North - MidCentral region you can find information for the system operating in this area at

Contact details for your local NASC

NASCs are listed from north to south below.

Whangarei – Northland
Service Name: NorthAble – Matapuna Hauora
Street address 40 John Street, Whangarei
Phone 09 430 0988
Fax 09 438 9468
Email [email protected]
Client groups Under 65 years
Region N
Service Name: Taikura Trust
Street address Building 1, Level 1, 570 Mt Wellington Highway, Mt Wellington
Postal address PO Box 132324, Sylvia Park, Auckland 1644
Phone 09 278 6314
0800 TAIKURA (824 587)
Fax 09 270 6500
Email [email protected]
Website Taikura Trust
Referrals (email) [email protected]
Client groups Under 65, Auckland
Region N
Gisborne – Tairawhiti
Service Name: Life Unlimited Charitable Trust
Street address 105 Disraeli Street, Gisborne
Postal address PO Box 146, Hamilton 3240
Phone 06 863 2836
Fax 06 867 9354
Email [email protected]
Client groups Under 65, Tairawhiti
Region M
Service Name: Disability Support Link
Street address

CBD Waiora, Level 1 KPMG building, 87 Alexandra Street, Hamilton CBD

Postal address Private Bag 3200, Hamilton 3240
Phone 07 839 8883
Fax 07 839 1225
Email [email protected]
Client groups All
Region M
Tauranga – Bay of Plenty
Service Name: Support Net Kupenga Hao Ite Ora Tauranga
Street address 510 Cameron Rd, Tauranga
Postal address PO Box 2121, Tauranga 3140
Phone 07 571 0093
Fax 07 571 0277
Email [email protected]
Client groups All
Region M
New Plymouth – Taranaki
Service Name: Access Ability Taranaki
Street address 36 Devon Street West, Level 1, Kings Building, New Plymouth
Postal address PO Box 8377, New Plymouth 4340
Phone 0800 758 700
Fax 0800 895 177
Email [email protected]
Client groups All
Region M
Hawke’s Bay
Service Name: NASC Hawke’s Bay
Street address Gate 9, McLeod Street, Hastings
Postal address PO Box 9014, Hastings 4156
Phone 06 870 7485
Fax 06 870 7481
Email [email protected]
Client groups All/Hawke's Bay
Region C
Service Name: Access Ability Whanganui
Street address 244 Victoria Ave, Whanganui 4500
Phone 0800 758 700
Fax 0800 895 177
Email [email protected]
Client groups All
Region C
Masterton – Wairarapa
Service Name: Focus
Street address Blair Street, Masterton
Postal address PO Box 96, Masterton 5840
Phone 06 946 9813
Fax 06 946 9826
Email [email protected]
Client groups All, Wairarapa
Region C
Lower Hutt & Upper Hutt – Hutt Valley
Service Name: Life Unlimited Charitable Trust
Street address 5 Bouverie St, Petone
Postal address PO Box 33145, Petone 5046
Phone 04 569 3102
Email [email protected]
Client groups Under 65
Region C
Wellington – Capital & Coast
Service Name: Capital Support
Street address Kenepuru Hospital
Raiha Street, Porirua 5022
Postal address PO Box 50215, Porirua 5240
Phone 04 230 6400
Fax 04 918 2173
Email [email protected]
Client groups Under 65, Wellington/Kapiti
Region C
Nelson – Nelson-Marlborough
Service Name: Support Works
Street address 281 Queen Street, Richmond
Phone 03 539 3976
Fax 03 539 3983
Email [email protected]
Client groups All/Nelson/Marlborough
Region S
Christchurch – Canterbury
Service Name: LifeLinks
Street address 42 Buchan Street, Sydenham, Christchurch
Postal address PO Box 2379, Christchurch 8023
Phone 03 365 9593 or 0800 866 877
Fax 03 365 5244
Email [email protected]
Client groups Under 65 DSS
Region S
Service Name: Access Ability Otago/Southland
Street address Ground Floor, Burns House, 10 George Street
Postal address PO Box 966, Dunedin 9054
Phone 0800 758 700
Fax 0800 895 177
Email [email protected]
Client groups Under 65, Otago/Southland
Region S

Other sources of information

A disability information and advisory service can also help you find your local NASC and give you more information.

The New Zealand Federation of Disability Information Centres (NZFDIC) has several member organisations throughout New Zealand.

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