Guidance at Alert Level 3 for Aged care providers

Alert Level 3 guidelines for providers of aged care services and aged residential care facilities.

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Respite in aged care

  • Planned respite services will be suspended, but urgent respite care may be provided.

Home and Community Support Services

  • Essential personal care services, such as toileting, washing and feeding, will continue to be provided as usual.
  • Home management (e.g. house cleaning) may be available depending on individual circumstances (where not providing this service would place a client at risk), Alert Level 3 precautions can be followed, and where required to maintain client safely at home.

Equipment and Modification services

  • Equipment and modification services are essential. Under Alert Level 3, essential equipment can be provided that can be delivered to a person's home and safely set up by the people in that home.
  • Providing more complex equipment will be considered on a case-by-case basis.
  • Urgent housing modifications that can be done safely can go ahead.
  • Vehicle modification requests will be considered on a case-by-case basis.

Services not seen as essential

  • Day services and programmes are suspended at Alert Level 3. People are encouraged to consider alternative ways to connecting, for example virtual supports.
  • Health promotion activities for older people continue to be provided on a different non-contact basis, e.g. by phone.

Alert Level 3 guidance for aged residential care facilities

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