Guidance at Alert Level 3 for Aged care providers

Alert Level 3 guidelines for providers of aged care services and aged residential care facilities.

Last updated: 12 October 2021

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Respite in aged care

  • Planned respite services will be suspended, but urgent respite care may be provided.

Home and Community Support Services

  • Essential personal care services, such as toileting, washing and feeding, will continue to be provided as usual.
  • Home management (e.g. house cleaning) may be available depending on individual circumstances (where not providing this service would place a client at risk), Alert Level 3 precautions can be followed, and where required to maintain client safely at home.

Equipment and Modification services

  • Equipment and modification services are essential. Under Alert Level 3, essential equipment can be provided that can be delivered to a person's home and safely set up by the people in that home.
  • Providing more complex equipment will be considered on a case-by-case basis.
  • Urgent housing modifications that can be done safely can go ahead.
  • Vehicle modification requests will be considered on a case-by-case basis.

Services not seen as essential

  • Day services and programmes are suspended at Alert Level 3. People are encouraged to consider alternative ways to connecting, for example virtual supports.
  • Health promotion activities for older people continue to be provided on a different non-contact basis, e.g. by phone.

Aged residential care staff movement at Alert level 3

Following a review of the current outbreak and Alert Level settings, the Ministry of Health advises that at Alert Level 3, Aged residential care (ARC) staff movement is permitted across multiple sites/roles under the following conditions:

  • staff are fully vaccinated
  • plans and practices are in place to reduce the risk of transmission between settings
  • staff follow IPC measures and processes including all standard hygiene measures, mask wearing requirements, appropriate use of PPE and mandatory record keeping.

Staff being vaccinated, staying at home if unwell (and having a COVID-19 test) and full implementation of Standard IPC measures are key to reducing the risk of transmissions between settings.

Alert Level 3 guidance for aged residential care facilities

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