Information and guidance on COVID-19 for aged care providers at all Alert Levels.
Page last updated: 16 November 2020
All of New Zealand is at Alert Level 1.
At Alert Level 1, family visits to ARC facilities are permitted however we should remain vigilant in case COVID-19 reappears in our community.
At all Alert Levels, the following measures should be carried out when visiting ARC facilities:
- Health screening and assessment of visitors might be carried out before they enter the facility.
- Visitors should apply basic hand hygiene practices.
- Visitors must stay at home if they are unwell, under investigation of COVID-19 or a close contact of someone who is a probable or confirmed COVID-19 case.
- Visitors should record visits using QR codes, adding a manual entry to their digital diary or sign in manually.
On this page:
- Guidance at all Alert Levels
- PPE use in health care.
- At risk staff.
- Screening form for a person to enter an aged residential care facility.
- Managing staff and residents with COVID-19 infection.
- Visiting Aged Residential Care facilities.
- interNASC transfer for aged residential care.
- Advice for aged care providers for supporting residents with dementia.
- Preventing and controlling COVID-19 outbreaks.
Health workers can download the Āwhina app to stay up-to-date on the latest information relevant to COVID-19 and the health and disability sector.
PPE should be used correctly and safely in accordance with the Ministry of Health guidance for health and disability care settings.
Following the risk assessment questions when a person’s COVID-19 status is unknown will help determine the type of PPE to use, if any. Risk assessments include checking if visitors/attendees/staff are or have been unwell, or if they have recently been in contact with someone who has been unwell.
The Ministry of Health is continually reviewing advice and guidance on the use of PPE. Read more about the risk assessment questions, the latest advice on PPE and its use in different health care settings, and frequently asked questions about PPE and COVID-19.
For Alert Levels 2, 3 and 4: Workforce Risk Assessment and Guidance tools should be used to identify staff vulnerable to the effects of COVID-19, to assess and mitigate their risks, including through workplace restrictions and modifications.
At risk staff can work based on the persons self-assessment, agreement with their manager and efforts to limit undue exposure to COVID-19. Where possible at-risk workers should work virtually or follow all Worksafe and Ministry of Health guidelines on delivery of safe services.
This form must be completed a maximum of 48 hours before proposed transfer or admission to an Aged Residential Care (ARC) facility.
- COVID-19 Screening Form: For a person to enter an aged residential care facility (Word, 292 KB)
- Updated 16 November 2020
This guidance is to know how to manage staff and residents with potential COVID-19 infection in aged residential care facilities. It includes information to help staff know what to do if they feel unwell to protect residents in care from COVID-19.
It also has clear guidance to follow if COVID-19 infection is suspected, probable or confirmed in a resident. It is important to act quickly to isolate them and avoid the risk of spread to other residents.
District health boards (DHBs) are expected to work closely with facilities to ensure adequate supplies of personal protective equipment (PPE).
- Guidance for managing staff and residents with COVID-19 infection in aged residential care facilities (Word, 274 KB)
- Guidance for managing staff and residents with COVID-19 infection in aged residential care facilities (PDF, 149 KB)
- Updated 5 October 2020
- COVID-19 Information for visiting Aged Residential Care facilities (Word, 273 KB)
- COVID-19 Information for visiting Aged Residential Care facilities (PDF, 83 KB)
- COVID-19 interNASC transfers – Aged Residential Care (Word, 267 KB)
- COVID-19 interNASC transfers – Aged Residential Care (PDF, 63 KB)
- Advice for aged care providers supporting residents with dementia (Word, 264 KB)
- Advice for aged care providers supporting residents with dementia (PDF, 147 KB)
This guidance and supporting resources are provided by the Health Quality and Safety Commission New Zealand.
The guidance has information on preventing and controlling COVID-19 outbreaks in aged residential care. There is also practical assistance with checklists, signs and templates for aged residential care facilities to help you manage the facility during the COVID-19 pandemic.
- Guidance for preventing and controlling COVID-19 outbreaks in New Zealand aged residential care (Guidance from Health Quality & Safety Commission New Zealand).