COVID-19: Advice for all health professionals

Guidance and factsheets to support health professionals managing COVID-19.

Self isolation guidance 
Guidance about who needs to self-isolate when waiting for a test result has been updated based on the shift in Alert Levels. Refer to testing guidance for health professionals for further information.

Advice for health professionals

This document is for health professionals, including hospital-based, community-based and public health practitioners. It has information on how to identify and investigate any cases of COVID-19. It also includes information about how to apply appropriate contact tracing and infection control measures to prevent its spread.

COVID-19 clinical advice line

The National Telehealth Service has launched a COVID-19 clinical advice line for community health providers, including primary care, pharmacy, midwives and aged residential care providers.

The service offers clinical support and advice Monday to Saturday 8am – 7pm (except public holidays).

The helpline is staffed by primary care nurses, and there is at least one general practitioner available on every shift. Most calls will be managed by a nurse, with a GP, pharmacist and midwife available to provide specialist advice.

The service is not a source of information about or access to equipment, staffing or funding – these will continue to be managed through the usual channels.

It provides clinical staff with a valuable additional resource to help them navigate the range of information available and to support them in making local decisions to protect their patients and populations.

Details of the 0800 clinical advice number have been circulated to stakeholders within New Zealand.

Clinical guidance for responding to patients with an intellectual (learning) disability during COVID-19 in Aotearoa New Zealand

People with an intellectual (learning) disability are at a heightened risk of having a poor outcome from infection with COVID-19 in comparison to non-disabled people. These guidelines are being provided to ensure equity for people with an intellectual disability.

Cluster investigation and control guidelines

This document provides guidelines for the identification, investigation, reporting and control of clusters of COVID-19 infection.

Keep people in your home safe

Guidance on keeping you and your whānau and family safe when you have finished work during the COVID-19 pandemic.

Infection prevention and control procedures for DHB acute care hospitals

This document replaces the version of 29 May 2020. 

It includes:

  • updated and additional information in the infection prevention and control (IPC) procedures table
  • an additional section that outlines the transmission of COVID-19 and the principles of IPC
  • an additional section on an organisational framework for IPC preparedness for the management of COVID-19 in the hospital setting, including administrative, environmental, and engineering controls.


talkingCOVID is designed to help health professionals have conversations about what matters most to patients and their whānau. The talkingCOVID pages are based on sound principles, evidence and experience.

Ventilators and ICU bed capacity

Initial work by sector experts at the start of the COVID-19 outbreak provided confidence that we were able to increase capacity and coordinate services across the country. 

This document outlines our current capacity for ventilators and ICU bed capacity across New Zealand. It is accurate as at the 29th of April 2020 and will be reviewed and updated as more facilities and equipment are readied.

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