Healthline is New Zealand’s national telephone triage and health service. It is funded by the Ministry of Health and provided by Homecare Medical since November 2015.
It’s free to call Healthline from a landline or cellphone.
Healthline gets over 1000 calls a day, from all over New Zealand.
Healthline nurses are supported by a world-class electronic decision support system.
What Healthline provides
Healthline has three main functions.
- Assessment and triage of callers with symptoms.
- General health advice and information for callers without symptoms.
- Information on health services throughout New Zealand.
Healthline’s staff and resources
Healthline is staffed by experienced registered nurses who provide health information and recommend appropriate care for callers with symptoms.
All Healthline nurses have telenursing training and work within the Nursing Council’s Professional Standards for Telenursing Practice.
The nurses use their clinical experience and a sophisticated, internationally approved electronic clinical decision support system to advise the most appropriate level of care for callers.
- They assess symptoms and make a recommendation for the best course of action.
- They advise where to seek further help, if necessary, and a timeframe within which to do so.
Interpreter services are available if required.
The nurses have access to an extensive database of health providers to refer callers to. They can also tell callers where to find their nearest GP after-hours service, hospital emergency department, pharmacy or out-of-hours dental surgery.
Callers to telephone advice services have the same rights as other consumers of health services. More information can be found on the website of the Health and Disability Commissioner.
We welcome feedback on Healthline and your experience of the service. Please email us on firstname.lastname@example.org.
If your organisation needs Healthline resources (fridge magnets, posters, leaflets, etc), please email email@example.com for a list of what is available.
Contact Homecare Medical
Homecare Medical is contracted by the Ministry to provide the Healthline service.