Behaviour Support Services

Behaviour Support Services improve the quality of life for people who have challenging behaviour. Challenging behaviour often affects people’s relationships and may place the person or others at risk of harm.

What are Behaviour Support Services?

Behaviour Support Services are for people with an intellectual disability whose behaviour makes it difficult for them to engage in everyday routines, settings, activities and relationships.

Behaviour Support Services:

  • work with the disabled person and their support network. This support network can include family/whānau, welfare guardian, staff/carers (including from vocational and residential services), advocates and friends
  • will develop and implement a plan to reduce the impact of the person’s challenging behaviour. This plan will be monitored and reviewed by the service provider with the disabled person to make sure it works well, making it easier for the disabled person to be independent and involved in the community.

How do I get Behaviour Support Services?

Behaviour Support Services are funded by the Ministry of Health.

Talk to your local needs assessment and service coordination (NASC) organisation about a referral.

The NASC will check that the eligibility criteria for Ministry-funded Disability Support Services are met. The NASC will also work out which service will best meet your needs, and the needs of your family/whānau and other networks.

For more information on the needs assessment process go to Needs Assessment and Services Coordination.

What can I expect from a Behaviour Support Service?

Generally, you should be seen within 1 week after receiving a referral from your NASC and an assessment will start within 21 days.

Sometimes the behaviour support provider will have a waitlist and it may take longer to be seen.


Find out more from the Ministry

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