If you want to complain about a Ministry-funded disability support service, but don't want to use the Ministry of Health's complaints process, there are a number of other places you can go.
Health and Disability Commissioner
The HDC is an independent agency that helps resolve problems between consumers and providers of health and disability services.
For complaints about: any health or disability service, or person in New Zealand who has provided a health or disability service. This includes public and private services, paid and unpaid services, hospitals and rest homes, and individuals such as nurses, doctors, dentists, pharmacists, chiropractors, naturopaths, and caregivers.
HealthCERT at the Ministry of Health
For complaints about: rest homes and residential disability supports with over five beds.
Oranga Tamariki – Ministry for Children
For complaints about: the safety and wellbeing of a child or young person (including those with a disability).
- Freephone: 0508 326 459 (available 24/7)
- Email [email protected]
- Online feedback - compliments, complaints and suggestions
The New Zealand Police
For complaints about: a criminal act.
- Contact 111 when an emergency response is needed.
- Use 105.police.govt.nz for non-emergency reporting.
Human Rights Commission
For complaints about: discrimination on the grounds of disability, sex, race, age, industrial activity, marital status, parental status, carer status, political or religious beliefs, sexual orientation or pregnancy.
The HRC helps people to prepare statements and lodge a complaint, and then mediates between parties to resolve the complaint.
- Free phone: 0800 496 877
- Email: [email protected]
- Website: www.hrc.co.nz
- TTY (teletypewriter): 0800 150 111
- TXT: 0210 236 4253
- Language Line and NZ Sign Language interpreters available.
The Office of the Ombudsman
For complaints about: the administrative conduct of state sector agencies. You must be personally affected to complain.
- Free phone: 0800 802 602
- Email complaints: [email protected]
- Website: www.ombudsman.parliament.nz
- Online complaints form
Ministry of Social Development
For complaints about: a decision the Ministry of Social Development has made about your income support, pension or an application you have made.
The Privacy Commissioner
For complaints about: actions that may be a breach of your privacy rights.