Whangaroa Health Services

Profile & contact details

Premises details
Premises nameWhangaroa Health Services
Address 180 Omaunu Road RD 2 Kaeo 0479
Total beds25
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameWhangaroa Health Services Trust - Whangaroa Health Services
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 June 2021
Certification periodOther months
Provider details
Provider nameWhangaroa Health Services Trust
Street address 180 Omaunu Road RD2 Kaeo 0479
Post addressPO Box 64 Kaeo 0448

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 August 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.i) One rest home and two hospital level residents interRAI assessments were not completed on a six-monthly basis since the previous audit. ii) Two hospital and one rest home residents risk assessments were not updated to reflect changes in health status. i) Ensure all interRAI assessments are completed on a six-monthly basis. ii) Ensure all risk assessments are updated in a timely manner. PA ModerateIn Progress
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.The short-term care plan for the stage three pressure injury had not been reviewed or transferred to the long-term care plan in a timely manner. Ensure short-term care plans are reviewed on a regular basis and transferred to long-term care plan in a timely manner. PA LowReporting Complete26/02/2020
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.i) The wound chart (assessment, plan and evaluation) for the stage three pressure injury is not indicative of which wound it is referring to. ii) There were no instructions for HCAs on care of skin care/ dressings in either the long or short-term care plans. iii) Not all interventions were individualised to reflect “usual” behaviours of a hospital level resident who has challenging behaviours. i) Ensure all aspects of the wound chart is completed especially indicating where the wound is located. ii) Ensure all short-term care plans for wounds include instructions around care of dressings. iii) Ensure all interventions are individualised to each resident. PA ModerateReporting Complete26/02/2020
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.The auditor was unable to evidence that care staff have attended a minimum of eight hours of training over the past 12 months. Six in-services have been provided over the past one year with an average of five staff attending. For those staff who have completed online training, their competency paperwork submitted has not been assessed. Performance appraisals are behind schedule by 18 months or longer in four of the five staff files reviewed. (i). Ensure that staff attend a minimum of eight hours of training per year. (ii) Processes are required to ensure that competencies submitted are assessed. (iii) Ensure that annual performance appraisals are completed for staff. PA ModerateReporting Complete26/02/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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