West Harbour Gardens

Profile & contact details

Premises details
Premises nameWest Harbour Gardens
Address 315 Hobsonville Road Hobsonville Auckland 0618
Total beds74
Service typesGeriatric, Medical, Dementia care, Physical, Intellectual, Rest home care
Certification/licence details
Certification/licence nameSunrise Healthcare Limited - West Harbour Gardens
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence22 August 2021
Certification period36 months
Provider details
Provider nameSunrise Healthcare Limited
Street address45 William Denny Ave Westmere Auckland 1022
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 13 September 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.(i)Caregiver staff attendance at in-service education is below 50%. (ii) The service had a team of eight RNs (seven interRAI trained) up until September 2017. InterRAI assessments were all up-to-date at that time. Over the last nine months there have been seven RN resignations due to joining the DHB, another care home and one to a private hospital. This left one RN interRAI trained and the clinical manager who have been unable to keep up with the interRAI assessments. The service has only b… (this text has been trimmed due to space limits).Ensure caregivers attend all mandatory in-service education. PA LowReporting Complete05/12/2018
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Two rest home residents had not been at the service long enough for a six-monthly care plan evaluation. Three of five hospital level long-term residents did not have a six-monthly care plan evaluation completed within 6 months (noting two of them were YPD residents, the service completes interRAI for all their residents). Ensure care plans are evaluated at least six-monthly PA LowReporting Complete09/09/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Six of the eight interRAI assessments were completed over one month prior to the care plan being evaluated and reviewed. Ensure care plans are evaluated at least six-monthly with this occurring at the same time the interRAI assessment is completed. PA ModerateIn Progress
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.The planned dementia unit is not yet a secure wing with locks. Ensure that the dementia unit is a secure unit. PA LowReporting Complete15/10/2019
Adequate access is provided where appropriate to lounge, playroom, visitor, and dining facilities to meet the needs of consumers.Furniture for the dining area has yet to be purchased. Ensure that the dining area is set up ready for occupancy. PA LowReporting Complete15/10/2019
There are adequate numbers of accessible toilets/showers/bathing facilities conveniently located and in close proximity to each service area to meet the needs of consumers. This excludes any toilets/showers/bathing facilities designated for service providers or visitor use.The shower and toilet areas are not yet completed. Ensure that there are sufficient toilet and shower areas that are operational for residents. PA LowReporting Complete15/10/2019
The purpose, values, scope, direction, and goals of the organisation are clearly identified and regularly reviewed.A documented transition plan that would include completion of the building to a secure unit with the ability to take residents identified as requiring dementia care is not yet documented. Document a transition plan that includes completion of building for the secure unit, occupancy and staffing. PA ModerateReporting Complete15/10/2019
An appropriate 'call system' is available to summon assistance when required.The shower units and a toilet in one of the units do not have call bells in place in the planned dementia unit. Ensure that the call system is available in bathroom and toilet areas in the planned dementia unit. PA LowReporting Complete15/10/2019
Where required by legislation there is an approved evacuation plan.An approved fire evacuation scheme was not able to be sighted during the audit Ensure that there is an approved fire evacuation scheme. PA ModerateReporting Complete15/10/2019
Consumers are provided with safe and accessible external areas that meet their needs.The outdoor area off the dementia unit is not yet secure wing. Ensure the outdoor garden area off the dementia unit is secure PA LowReporting Complete15/10/2019
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.A roster specifically for the dementia unit noting changes also in the roster for the rest of the facility is yet to be documented Ensure a draft roster is determined and documented for the secure unit PA LowReporting Complete16/10/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 13 September 2019

Audit type:Partial Provisional Audit

Audit date: 05 June 2018

Audit type:Certification Audit

Audit date: 04 July 2017

Audit type:Provisional Audit

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