Waiuku Hospital and Rest Home

Profile & contact details

Premises details
Premises nameWaiuku Hospital and Rest Home
Address 14 Waimanawa Lane Waiuku 2123
Total beds60
Service typesMedical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameCHT Healthcare Trust - Waiuku Hospital and Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence30 September 2021
Certification period36 months
Provider details
Provider nameCHT Healthcare Trust
Street address 97 Great South Rd Market Road Auckland 1543
Post addressPO Box 74341 Market Road Auckland 1543

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 July 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.The service does not maintain a stock of food for three days in case of emergencies. Ensure that there are sufficient stocks of food available for three days of meals for residents. PA LowReporting Complete18/12/2018
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Quality data is not being trended and analysed. Meeting minutes did not evidence that quality data and outcomes are reported. Ensure that the quality data collected is trended and analysed, and that this information is shared with staff. PA LowReporting Complete14/01/2019
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i)Two initial care plans had not been fully completed (one hospital and one rest home level). (ii) Two of four hospital care plans did not include all interventions to support assessed needs; both did not include changes to manual handling (hoisting needs), one did not include the risks associated with restraint and the other did not include the need for a puree diet (noting the kitchen was aware). (iii)Three of four rest home level care plans did not include interventions for safe care. (a) C… (this text has been trimmed due to space limits).Ensure that care plans document the care and support needed for each resident. PA ModerateReporting Complete04/03/2019
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Five long-term care plans reviewed did not include a documented evaluation of care against stated goals. Ensure an evaluation of care and progress towards stated goals is documented at least six monthly. PA LowReporting Complete04/03/2019
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.i) Corrective action plans are not regularly being developed where opportunities for improvement are identified. ii) Where corrective action plans are documented, there is a lack of consistent evidence of these plans being implemented, with sign-off by the person(s) responsible. i) Ensure corrective action plans are established where opportunities for improvements are identified. ii) Ensure that established corrective action plans are implemented and are signed-off by the person(s) responsible. PA LowReporting Complete08/07/2019
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.The night store heater in the hallways were very hot to touch and were a potential burning hazard to residents. Ensure that the residents are protected from the direct heat form the night store heaters. PA LowReporting Complete08/07/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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