Waireka Care Home

Profile & contact details

Premises details
Premises nameWaireka Care Home
Address 11 Halls Road Pahiatua 4910
Total beds58
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Waireka Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 July 2020
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149
Websitewww.bupa.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 November 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.The interRAI assessment had not been completed within the contractual timeframes in one rest home and two hospital files reviewed. Ensure that all assessments are completed and reviewed as per contractual requirements. PA LowReporting Complete24/10/2017
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) One rest home resident and one hospital resident did not have the risks associated with smoking documented into the long-term care plan. (ii) Nursing interventions to manage a resident with chronic leg ulcers were not documented for one GP admission resident (iii) Neuro observations were documented for two resident post falls, but only included two sets of observations. (i) Ensure that the support management needs for residents who smoke, are documented. (ii) Ensure that nursing interventions are documented. (iii) Ensure that neurological observations are documented as per policy. PA LowReporting Complete03/04/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.The initial interRAI assessment had not been completed within the contractual timeframes two hospital files reviewed. The long-term care plan had not been completed within contractual timeframes for one hospital resident. Ensure that all assessments and long-term care plans are completed and reviewed as per contractual requirements. PA ModerateReporting Complete03/04/2019
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.(i)Meeting were not always documented as taking place as scheduled. (ii) Meeting minutes referred to other meetings, that were not documented as taking place. (iii) Meeting minutes did not constantly document the discussion of complaints, infection control and internal audits. (iv) There were no documented reviews and/or discussion of trends other than for urinary tract infections and falls. (v) Meeting minutes are kept in the staff room for staff to read. The meeting minutes referred to att… (this text has been trimmed due to space limits).(i) &(ii) Ensure meetings take place as scheduled. (iii) & (iv) Ensure meetings document discussion of quality data as per the agenda and this is documented. (v) Ensure information meetings such as other meeting and additional information such as incidents and accidents are available to staff. PA LowReporting Complete15/05/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 05 November 2018

Audit type:Surveillance Audit

Audit date: 12 April 2017

Audit type:Certification Audit

Audit date: 10 November 2015

Audit type:Surveillance Audit

Audit date: 13 May 2014

Audit type:Certification Audit

Audit date: 29 May 2013

Audit type:Provisional Audit

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