Waikanae Country Lodge

Profile & contact details

Premises details
Premises nameWaikanae Country Lodge
Address 394 Te Moana Road Waikanae 5036
Total beds79
Service typesGeriatric, Medical, Physical, Rest home care
Certification/licence details
Certification/licence nameWaikanae Country Lodge Limited - Waikanae Country Lodge
Current auditorBSI Group New Zealand Ltd
End date of current certificate/licence05 October 2025
Certification period36 months
Provider details
Provider nameWaikanae Country Lodge Limited
Street address 394 Te Moana Road Waikanae 5036
Post addressPO Box 320 Waikanae 5250

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 19 February 2024

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits).There are no detailed interventions to guide staff in the delivery of care service for: (i). One younger person with a disability (YPD) resident related to activities and leisure. (ii). One rest home resident related to pain management. (iii). Signs and symptoms for hypo and hyper glycaemia for one hospital resident. (iv). Mood and behaviour as triggered in the interRAI for one rest home resident. (i).- (iv). Ensure care plans have detailed interventions to provide guidance to staff on care management. PA LowIn Progress
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).(i). Three of three evaluations for pressure injury wound care plans did not evidence progress towards healing. (ii). There were no detailed evaluations evidencing progression towards meeting goals for one rest home resident related to management of falls and another rest home resident related to behaviours of concern. (i)-(ii)Ensure that care plan evaluations evidence progress towards meeting goals. PA LowIn Progress
Service providers shall facilitate safe self-administration of medication where appropriate.There is no evidence of completed self-administration competency reviews/evaluations being completed for rest home resident. Ensure systems and processes for self-administration are implemented as per policy. PA ModerateReporting Complete21/05/2024
A medication management system shall be implemented appropriate to the scope of the service.(i). Controlled drug weekly physical stocktake has not been consistently completed. (ii). There is no evidence of medication room temperature being monitored and recorded as per policy. (i). Ensure that stock take of controlled drugs is completed weekly. (ii). Ensure that medication room temperature monitoring is completed according to policy. PA ModerateReporting Complete21/05/2024

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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