Victoria Place Rest Home/Hospital and Dementia Care

Profile & contact details

Premises details
Premises nameVictoria Place Rest Home/Hospital and Dementia Care
Address 9 Victoria Place Tokoroa 3420
Total beds51
Service typesGeriatric, Medical, Dementia care, Rest home care
Certification/licence details
Certification/licence nameOceania Care Company Limited - Victoria Place Rest Home & Hospital
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence12 April 2019
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 19 July 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.One of the entry/exit doors from the dementia unit into the hospital/rest home area closes slowly (up to 10 seconds to lock) with the service having an external contractor to adjust the closing of the door on the day of the audit. Monitor and document the results of the locking of the entry/exit door from the dementia unit to ensure that the door is locked in a timely and safe manner for residents. PA ModerateReporting Complete04/05/2016
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.A resident developed two pressure injuries, and although the health care assistants (HCA) were aware of the injuries, this was only discovered/reported to the RN twenty days later. Interviews with HCA confirmed a breakdown in communication between the HCAs and RNs due to a change in their system. The service to ensure that the needs, outcomes and goals of residents are identified and communicated to ensure continuity of care. PA ModerateReporting Complete11/05/2016
Advance directives that are made available to service providers are acted on where valid.Two of the seven files reviewed included directives around not for resuscitation documented by the EPOA or family. Ensure that ‘not for resuscitation’ directives are signed only by the resident deemed competent to make the decision. PA LowReporting Complete10/06/2016
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.While there is a list of attendees at district health board facilitated training, there is no signed evidence that registered nurses have attended. Ensure that registered nurses sign to indicate that they have completed training. PA LowReporting Complete10/06/2016
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.Three monthly reviews have not consistently been completed within the three monthly required timeframe and some of the charts that were reviewed were not recorded in the system as having been reviewed. All medicine chart reviews to be completed at three monthly intervals and the medicines management system to reflect evidence of this having occurred. PA ModerateReporting Complete10/06/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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