Vickery Court

Profile & contact details

Premises details
Premises nameVickery Court
Address 350 North Road Waikiwi Invercargill 9810
Total beds88
Service typesPhysical, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence namePresbyterian Support Southland - Vickery Court
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence15 October 2021
Certification period48 months
Provider details
Provider namePresbyterian Support Southland
Street address 181 Spey Street Invercargill 9810
Post addressPO Box 314 Invercargill 9840

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 26 November 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All buildings, plant, and equipment comply with legislation.Two standing hoists and three full body hoists sighted have not been calibrated or tagged/tested in the last year. Ensure all equipment in use is compliant with current regulations. PA LowReporting Complete21/07/2020
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.i) No side effects of warfarin documented in care plan of a hospital resident. ii) No instruction around care of PEG tube, and cleaning of site in the care plan of a hospital resident. iii) No individual de-escalation techniques in the care plan for a YPD resident with challenging behaviours. iv) Behaviour care plan was not individualised for one younger person, and one rest home resident has no individualised pain management strategies v) Allied health professionals involved in residents ca… (this text has been trimmed due to space limits).i) Ensure side effects of drugs alert staff to the associated risks. ii) Ensure residents with enteral feeding tubes have instructions on how to care and look after these. iii and iv) Ensure resident care plans are individualised and consider effective strategies for each specific resident. v) Ensure allied health members involved in resident care are identified and recommendations are transferred onto the care plan. PA LowReporting Complete21/07/2020
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The medication fridge thermometer in the hospital medication room was not working on the day of the audit. Ensure all staff monitor the thermometer and check it is working. PA LowReporting Complete21/07/2020
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.(i) Minutes of meetings have not been held according to schedule. (ii) Minutes of staff meetings and RN/EN meetings do not evidence discussion around trending or analysis of quality data. (iii) The 2019 survey has not been collated, and therefore outcomes have not been communicated. (i)- (ii). Ensure meetings are held according to schedule and reflect the discussions held. (iii) Ensure the satisfaction survey is collated, actions identified and implemented and shared with staff/residents/relatives. PA LowReporting Complete21/07/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 26 November 2019

Audit type:Surveillance Audit

Audit date: 26 July 2017

Audit type:Certification Audit

Audit date: 24 February 2016

Audit type:Surveillance Audit

Audit date: 04 August 2014

Audit type:Certification Audit

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