Ultimate Care Rosedale

Profile & contact details

Premises details
Premises nameUltimate Care Rosedale
Address 255 Rosedale Road Albany Auckland 0632
Total beds74
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameThe Ultimate Care Group Limited - Ultimate Care Rosedale
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence02 February 2024
Certification period36 months
Provider details
Provider nameThe Ultimate Care Group Limited
Street addressLevel 2 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 425 Waterloo Quay Wellington 6140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 02 December 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The use of enablers shall be voluntary and the least restrictive option to meet the needs of the consumer with the intention of promoting or maintaining consumer independence and safety.Environmental restraint has been created by the use of code locks on two sets of doors in the facility which restricts entry and/or exit for residents, including into and from the areas where they live. Ensure that residents are able to go through the doors exiting their care unit on the upper floor landing, and out through the side entrance door on the lower level at any time. PA ModerateReporting Complete06/04/2021
All buildings, plant, and equipment comply with legislation.i) The temperature of refrigerators in residents’ rooms are not monitored. ii) The chemical dispensers are not calibrated to ensure the dispensing units dispense the required amount to meet manufacturer’s specifications. i) Ensure residents rooms refrigerators temperatures are monitored. ii) Ensure all chemical dispensers are calibrated to dispense the required amount of chemical as per manufacturer’s specifications. PA LowReporting Complete07/04/2021
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.i) Information relating to residents’ allergies and sensitives is inconsistently documented. ii) The temperature of the two medication rooms is not being monitored. i) Ensure that all allergies and sensitivities are documented on the medication chart. ii) Ensure that medication room temperatures are recorded to support safe storage of medication. PA ModerateReporting Complete07/04/2021
Professional qualifications are validated, including evidence of registration and scope of practice for service providers.Staff performance appraisals are not consistently completed in the required timeframes. Ensure all staff performances are completed in a timely manner. PA LowReporting Complete07/04/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 02 December 2020

Audit type:Certification Audit

Audit date: 05 March 2019

Audit type:Partial Provisional Audit; Surveillance Audit

Audit date: 02 August 2018

Audit type:Partial Provisional Audit

Audit date: 16 November 2016

Audit type:Certification Audit

Audit date: 23 November 2015

Audit type:Provisional Audit

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