Ultimate Care Rosedale

Profile & contact details

Premises details
Premises nameUltimate Care Rosedale
Address 255 Rosedale Road Albany Auckland 0632
Total beds74
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameThe Ultimate Care Group Limited - Ultimate Care Rosedale
Current auditorThe DAA Group Limited
End date of current certificate/licence02 February 2021
Certification period48 months
Provider details
Provider nameThe Ultimate Care Group Limited
Street addressLevel 2 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13120 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 March 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All buildings, plant, and equipment comply with legislation.If approved, the local authority will need to be contacted due to the ‘change of use’ and the requirement for associated facilities on the upper and ground floors. Provide evidence prior to using the apartments for rest home or hospital level care and any structural alterations requiring building consent, that a new building warrant of fitness has been issued or evidence from the local authority that there is no change required. PA LowIn Progress
Where required by legislation there is an approved evacuation plan.The NZ Fire Service requirements may no longer be met following the ‘change in use’ for the apartments on the upper and ground floors. Provide evidence that the fire evacuation scheme remains approved prior to the apartments ‘change in use’, that are proposed for certification. PA LowIn Progress
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.(i) A nurses’ station has not yet been created from the existing alcove on the upper level. The temporary nurses’ station is an apartment part way down a passage way and is not in a suitable location. (ii)The upper and ground level areas do not have a clean utility room. (iii)There are no sluice facilities on either the upper or ground level areas. (iv) There is no staff toilet on the ground floor. Care staff would have to leave the ground level area to locate a staff toilet. (v) The number of h… (this text has been trimmed due to space limits).(i)The upper level requires a nurses’ station that is situated where there is good visibility for residents and visitors; (ii) Both levels require a clean utility room for safe storage of medicines, resident files and supplies and sluice room facilities; (iii) A staff toilet is required on the ground level; (iv) An increase in the amount of equipment including hospital beds, hoists and commodes be supplied. PA LowIn Progress
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.Although discussions have been held relating to staffing the proposed areas for certification, a documented process and model of care have not yet been developed as to how these areas are to be staffed safely. Provide evidence of a documented process for staffing the ground and upper floors and a proposed model of care that describes the care needed and how this will be implemented overall. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 05 March 2019

Audit type:Partial Provisional Audit; Surveillance Audit

Audit date: 02 August 2018

Audit type:Partial Provisional Audit

Audit date: 16 November 2016

Audit type:Certification Audit

Audit date: 23 November 2015

Audit type:Provisional Audit

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