Ultimate Care Rhapsody

Profile & contact details

Premises details
Premises nameUltimate Care Rhapsody
Address 30 Mill Road Lower Vogeltown New Plymouth 4310
Total beds72
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameMelody Enterprises Limited - Ultimate Care Rhapsody
Current auditorThe DAA Group Limited
End date of current certificate/licence23 May 2022
Certification period36 months
Provider details
Provider nameMelody Enterprises Limited
Street address 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13120 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 21 March 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.The local system used at Ultimate Care Rhapsody to record mandatory education of individual staff is inconsistent and unable to readily provide evidence of relevant mandatory training. This has resulted in three identified gaps which need to be addressed. The system currently used cannot provide assurance all staff have attended the mandatory sessions as required. Provide evidence the infection control RN, second checkers of medication and the cook have the education required for their roles and that the system used ensures these and other mandatory education competencies are tracked and action taken as required to maintain currency of all staff education. PA ModerateReporting Complete21/06/2019
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Two complaints acknowledged as being high risk were not escalated as required by Ultimate Care Group policy. Ensure all complaints are risk rated and escalated to relevant senior managers as required by the organisation’s policy. PA LowReporting Complete16/10/2019
Information is entered into the consumer information management system in an accurate and timely manner, appropriate to the service type and setting.The consumer information management system currently in place does not enable information to be entered and retrieved in an accurate and timely manner. Provide evidence consumer information is entered into a consumer information system in an accurate and timely manner. PA LowReporting Complete16/10/2019
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Service delivery plans do not always describe the required support the resident requires to meet their desired outcomes. Provide evidence care plans describe fully the care the residents’ require. PA ModerateReporting Complete16/10/2019
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.The Ultimate Care Rhapsody Emergency Plan does not include all relevant required information to guide staff to respond appropriately in an emergency. Ensure there is adequate water stored and available to residents and staff at Ultimate Care Rhapsody in an emergency. Update the emergency plan with accurate, information which includes the location of the emergency water supply, the local Civil Defence Centre and all other information required by the Ultimate Care Group templates. PA LowReporting Complete16/10/2019
Alternative energy and utility sources are available in the event of the main supplies failing.There is no assurance that the required emergency water supplies are available to residents and staff of Ultimate Care Rhapsody in an emergency. Provide an adequate emergency water supply as required by Ultimate Care Group policy. PA LowReporting Complete16/10/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 21 March 2019

Audit type:Certification Audit

Audit date: 29 August 2017

Audit type:Surveillance Audit

Audit date: 09 March 2016

Audit type:Certification Audit

Audit date: 15 October 2015

Audit type:Surveillance Audit

Audit date: 10 December 2014

Audit type:Surveillance Audit

Audit date: 27 March 2013

Audit type:Certification Audit; Verification Audit

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