Ultimate Care Oakland

Profile & contact details

Premises details
Premises nameUltimate Care Oakland
Address 108 Thirteenth Avenue Tauranga South Tauranga 3112
Total beds90
Service typesPhysical, Intellectual, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameThe Ultimate Care Group Limited - Ultimate Care Oakland
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence28 February 2022
Certification period48 months
Provider details
Provider nameThe Ultimate Care Group Limited
Street addressLevel 2 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13120 Johnsonville Wellington 6440
Websitewww.ultimatecare.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 December 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Not all aspects of quality improvements are reflected in health and safety and infection control meeting minutes. Ensure that all meeting minutes, including health and safety and infection control, demonstrate discussion, address areas requiring improvement and identify responsibilities and timeframes for close out. PA LowIn Progress
An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.i) Communications to complainants did not consistently advise complaints of their right to seek advocacy through the nationwide advocacy service. ii) Not all complaints sighted had been entered onto the electronic data base. iii) A complaints register was not maintained. Ensure that: i) Complainants are advised of their right seek advocacy, through the nationwide advocacy service. ii) All complaints are entered onto the electronic data base. iii) A complaints register is maintained. PA LowIn Progress
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.i) Monitoring of food temperatures is not consistent. ii) Food stored in the fridges and freezers is not consistently labelled. iii) The kitchen cleaning schedule was not completed for all cleaning tasks. i) Ensure that food temperature monitoring is consistently carried out. ii) Ensure that all food stored in the fridge and freezers is correctly labelled. iii) Ensure all cleaning tasks are completed and signed off on the cleaning schedule. PA LowIn Progress
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.i) Policy and procedure for neurological observations following an unwitnessed fall do not align with best practice. ii) Neurological observations are not completed consistently for all unwitnessed falls. Ensure that: i) Policy and procedure for neurological observations following an unwitnessed fall align with best practice. ii) Neurological observations are completed for all unwitnessed falls. PA LowIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Cultural needs are not consistently identified in the long-term care plans. Ensure that assessed cultural needs are documented in the long-term care plans. PA LowIn Progress
Consumers have a right to full and frank information and open disclosure from service providers.The facility menu is not made known to residents. Ensure the current menu is posted for residents’ information. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 05 December 2019

Audit type:Surveillance Audit

Audit date: 11 December 2017

Audit type:Certification Audit

Audit date: 27 October 2016

Audit type:Surveillance Audit

Audit date: 05 January 2015

Audit type:Certification Audit

Audit date: 20 August 2014

Audit type:Surveillance Audit

Audit date: 04 February 2014

Audit type:Surveillance Audit

Audit date: 11 December 2012

Audit type:Certification Audit

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