Profile & contact details

Premises details
Premises nameTui
Address 2 Trentham Road Papakura 2110
Total beds71
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameTui Lifecare Limited - Tui
Current auditorThe DAA Group Limited
End date of current certificate/licence13 April 2022
Certification period12 months
Provider details
Provider nameTui Lifecare Limited
Street addressLevel 3 60 Parnell Road Parnell Auckland 1052
Post addressPO Box 90573 Victoria Street West Auckland 1142

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 25 February 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Where required by legislation there is an approved evacuation plan.Records were not available to demonstrate that the New Zealand Fire Service has approved a fire evacuation plan after the 12 units were built. The owner\director advised this did occur. Provide evidence that the fire evacuation plan has been approved by the New Zealand Fire Service since the 12 units were installed. PA ModerateReporting Complete28/04/2021
An appropriate 'call system' is available to summon assistance when required.Wall mounted call bells are not installed in the bedrooms and bathroom (toilet and shower areas) for each unit . Install fixed call bells in the bedrooms and bathroom (toilet and shower areas) in all the units. PA ModerateReporting Complete04/08/2021
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.The external access to some of the units needs review and correction to ensure they are accessible for all residents including those using mobility devices. Privacy curtains need to be installed or placed in appropriate locations in the rooms that may be used for the care of two residents. Ensure all units are accessible to residents including those using mobility devices/aids. Install privacy curtains in appropriate locations in the multibed rooms. PA ModerateReporting Complete04/08/2021
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.A medication storage facility has not been installed as yet in the units-as required by the medicines guidelines. Install a medication storage facility to meet the requirements of the medicines guidelines. PA LowReporting Complete04/08/2021
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.A registered nurse is not in duty in Celeste House overnight. There are nine residents currently receiving hospital level care in this unit. The service has yet to recruit the registered nurses and health care assistants required to utilise the units (units two to five and units nine,10,11 and 12) for the provision of hospital level of care. Ensure a registered nurse is on duty in both houses (Celeste and Tui Houses) if residents have been assessed as requiring hospital level care. Recruit the additional and appropriately trained staff (HCA and registered nurses) as required in order to safely care for residents requiring hospital level care in the units. PA ModerateReporting Complete04/08/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 25 February 2021

Audit type:Provisional Audit

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