Torbay Rest Home

Profile & contact details

Premises details
Premises nameTorbay Rest Home
Address 102 Glenvar Road Torbay Auckland 0630
Total beds52
Service typesRest home care, Dementia care
Certification/licence details
Certification/licence nameTorbay Rest Home Limited - Torbay Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence20 December 2020
Certification periodOther months
Provider details
Provider nameTorbay Rest Home Limited
Street address 102 Glenvar Road Torbay Auckland 0630
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 26 October 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.Partial provisional: The dementia unit is not yet secure. This includes: (i) Five rooms with ranch sliders to the outdoors need securing. (ii) The ranch slider that leads from the rest home lounge to the dementia garden needs securing. (iii) The entry door needs to be secured and to be changed to meet fire safety requirements. Partial provisional: Ensure the dementia unit is safe and secure prior to dementia residents occupying the unit. PA LowReporting Complete18/12/2017
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.i) The two respite residents did not have medication charts or a copy of current prescriptions. ii) One long-term resident had medications listed by the pharmacy in the electronic medication system, but these had never been authorised by the GP. i) Ensure that medication charts are provided for all residents and staff refer to these as per expected best practice. ii) Ensure that all medication charts are authorised by a GP prior to administration of medications. PA ModerateReporting Complete18/12/2017
Results of surveillance, conclusions, and specific recommendations to assist in achieving infection reduction and prevention outcomes are acted upon, evaluated, and reported to relevant personnel and management in a timely manner.A respiratory outbreak involving fourteen residents in July 2017 was not identified as an outbreak by the service or managed or reported as an outbreak. Ensure all outbreaks are documented and reported as per best practice and requirements. PA LowReporting Complete17/04/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Five of six long-term care plans sampled did not address all identified needs. Example: (i) The care plan for one resident with non-insulin diabetes did not reflect the diagnosis or any required support. (ii) One resident with shortness of breath and atrial fibrillation requiring warfarin did not include the diagnosis and risks of the medication. (iii) One resident did not have the risks and support related to bradycardia documented. (iv) One resident’s care plan around behaviours that challenge… (this text has been trimmed due to space limits).Ensure care plans include all identified health and care needs. PA ModerateReporting Complete17/04/2018
The service is coordinated in a manner that promotes continuity in service delivery and promotes a team approach where appropriate.(i). Progress notes in three of seven resident files sampled did not evidence timely RN assessment including of reported changes in health, and incidents: Example: (a) Progress notes were written for a resident by an RN on the day of discharge from hospital one month prior to the audit, but there has been no RN progress note since. (b) Two residents had no documented RN progress note since late August 2017. (c) One resident with a chesty cough noted by healthcare assistants 10 days prior to the … (this text has been trimmed due to space limits).(i)-(iii) Ensure there is documented evidence of regular resident reviews and timely review of residents by an RN including following a change in condition, and the analysis of incidents to identify interventions to minimise the risk of recurrence. (iv). Ensure the service has documented evidence of all resident reviews by a GP. PA ModerateReporting Complete17/04/2018
Consumers have a right to full and frank information and open disclosure from service providers.Three of ten incident forms sampled did not have documented evidence on the incident form or in the corresponding resident file that family were informed. Ensure families are kept informed following accidents/incidents. PA LowReporting Complete17/04/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 26 October 2017

Audit type:Certification Audit

Audit date: 02 December 2016

Audit type:Surveillance Audit

Audit date: 09 November 2015

Audit type:Certification Audit

Audit date: 17 December 2013

Audit type:Surveillance Audit

Audit date: 24 November 2011

Audit type:Certification Audit

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