Tairua Residential Care

Profile & contact details

Premises details
Premises nameTairua Residential Care
Address 7 Tui Terrace Tairua 3508
Total beds44
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameTairua Residential Care Limited - Tairua Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence27 April 2021
Certification period36 months
Provider details
Provider nameTairua Residential Care Limited
Street address 7 Tui Terrace Tairua 3508
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 December 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i). One resident with two pressure injuries had one wound assessment, plan, and evaluation for the both of them (ii). One identified pressure injury that had previously healed, and had broken down again had no current wound care plan (iii). The timeframes for dressings and the time when dressing had been undertaken was inconsistently documented. Staff were able to explain when dressing should be undertaken, but this was not clear in the wound plans. (i). Ensure that there is a care plan for each wound. (ii). Ensure that all identified wounds have a current management plan. (iii). Ensure that the timeframes for dressings/evaluations are documented along with the date of the intervention. PA ModerateReporting Complete12/06/2020
Consumers have a right to full and frank information and open disclosure from service providers.Not all Towards Improving Services (TIS) forms that record incidents and accidents include documentation as to whether family have been informed. Ensure that relatives are informed of any incident or accident as per policy. PA LowReporting Complete16/01/2019
The appointment of appropriate service providers to safely meet the needs of consumers.Not all staff files include evidence of reference checking and criminal vetting. Ensure that staff are checked through criminal vetting and reference checking. PA LowReporting Complete16/01/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.InterRAI assessments have not been documented according to set timeframes. (i) Two hospital residents did not have an initial interRAI within 21 days; one admitted November 2017 has no interRAI documented and one was four months post admission; (ii) one hospital resident has a gap of eight months between the last and the most recent interRAI, and (iii) one rest home has gaps varying between six to nine months between routine assessments. Ensure the interRAI assessments are documented according to set timeframes. PA LowReporting Complete16/01/2019
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.One respite resident (rest home) assessments and care plan were from the previous admission and not reviewed/updated for this admission. Ensure that new/re-admission admissions have updated assessments and care plans. PA LowReporting Complete16/01/2019
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(1)Rest home: One resident file had a history of weight loss but no interventions to address this, a behaviour management chart was documented for this resident, but there were no interventions for managing challenging behaviour. (2) Hospital: (i) One resident has a history of weight loss but no interventions to manage this. There were no interventions to manage behaviour that challenges (resistive behaviour, spitting, and wandering) with the care plan documenting ‘not applicable’. Other anti… (this text has been trimmed due to space limits).Ensure that care plans reflect resident need and provide care interventions to manage care. PA ModerateReporting Complete16/01/2019
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Of the five staff files reviewed, four had been employed over a year. Three of the files for staff employed over a year did not have an up to date appraisal documented. Ensure that staff have a documented annual appraisal as per policy. PA LowReporting Complete12/06/2020
New service providers receive an orientation/induction programme that covers the essential components of the service provided.One new caregiver did not have a documented orientation on file. Ensure that all new staff receive a documented orientation when first employed at the service. PA LowReporting Complete12/06/2020
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.(i). The medication cupboard contained out-of-date medication. (ii). Two of ten medication charts reviewed included instances of medication not signed for on administration. (i). Ensure that medications are within date. (ii). Ensure that all medications are signed for on administration. PA ModerateReporting Complete12/06/2020
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.(i): Food temperatures were not monitored and recorded. (ii). Bulk food was not all dated and labelled in the larder, not all food was dated and labelled in the chiller and food was not all dated on opening. (iii). Bins in the kitchen had no lid. (iv). Food control plan has not been verified. (i). Ensure temperatures are monitored and documented. (ii) Ensure food is dated and labelled; (iii) Ensure bins are covered; (iv). Ensure the food control plan is verified. PA ModerateReporting Complete12/06/2020
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.A fire in a resident room was not notified to the ministry of health. Ensure that essential notifications are completed and sent. PA LowReporting Complete12/06/2020
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Initial interRAI assessments have not been documented according to set timeframes for one rest home and one hospital level residents’ files reviewed. Ensure the initial interRAI assessments are documented according to set timeframes. PA ModerateReporting Complete12/06/2020
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i). Interventions to manage identified behaviours that challenge for one rest home and one hospital level care resident were not well documented. (ii). One rest home resident did not have interventions to reflect MRSA colonisation of a wound. (iii). One hospital level resident had falls reflected in the care plan, but interventions to minimise falls were not well documented. (iv). One resident has a short-term care plan in place for a urinary tract infection, however the plan only includ… (this text has been trimmed due to space limits).Ensure that care plans reflect resident need and provide care interventions to manage care. PA ModerateReporting Complete12/06/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 11 December 2019

Audit type:Surveillance Audit

Audit date: 19 February 2018

Audit type:Certification Audit

Audit date: 02 March 2017

Audit type:Surveillance Audit

Audit date: 11 February 2016

Audit type:Certification Audit

Audit date: 02 March 2015

Audit type:Surveillance Audit

Audit date: 17 February 2014

Audit type:Certification Audit

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