Sylvia Park Rest Home & Hospital

Profile & contact details

Premises details
Premises nameSylvia Park Rest Home & Hospital
Address 26 Longford St Mount Wellington Auckland 1060
Total beds82
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameSylvia Park Rest Home Limited - Sylvia Park Rest Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 August 2024
Certification period36 months
Provider details
Provider nameSylvia Park Rest Home Limited
Street address 26 Longford Street Mount Wellington Auckland 1060
Post addressPO Box 26311 Epsom Auckland 1344

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 February 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.Kitchen fridge and freezer temperatures are not consistently taken and recorded. Ensure kitchen fridge and freezer temperatures are taken and recorded as per policy. PA LowReporting Complete15/11/2021
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Corrective action plans are minimally documented when issues are raised in audit reports with issues not closed out when these are raised in meetings. Ensure that there are corrective action plans documented when issues are raised in audit reports and evidence of resolution of issues against corrective actions when addressed including those raised in meetings. PA LowReporting Complete11/05/2022
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Meeting minutes do not always record discussion against all aspects of the quality programme. Ensure that there is a record of discussion against all aspects of the quality programme in the meetings held monthly. PA LowReporting Complete11/05/2022
An approved food control plan shall be available as required.(i) There were several unlabelled and undated food containers and covered food in dessert plates within two kitchen fridges and the fridge in the downstairs kitchenette. Ensure food containers are dated and labelled. PA ModerateReporting Complete08/09/2023
Service providers shall ensure that the environment is clean and there are safe and effective cleaning processes appropriate to the size and scope of the health and disability service that shall include: (a) Methods, frequency, and materials used for cleaning processes; (b) Cleaning processes that are monitored for effectiveness and audit, and feedback on performance is provided to the cleaning team; (c) Access to designated areas for the safe and hygienic storage of cleaning equipment and chemi… (this text has been trimmed due to space limits).Visual inspection of the environment evidence that cleanliness of equipment, flooring and high touch areas are not always maintained. The interval of monitoring of the cleaning processes is insufficient. Ensure effective implementation of the cleaning processes to produce a clean and safe environment. Ensure the interval of monitoring is more frequent. PA ModerateReporting Complete11/10/2023

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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