Sylvia Park Rest Home & Hospital

Profile & contact details

Premises details
Premises nameSylvia Park Rest Home & Hospital
Address 26 Longford St Mount Wellington Auckland 1060
Total beds81
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameSylvia Park Rest Home Limited - Sylvia Park Rest Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 August 2021
Certification period36 months
Provider details
Provider nameSylvia Park Rest Home Limited
Street address 26 Longford Street Mount Wellington Auckland 1060
Post addressPO Box 26311 Epsom Auckland 1344

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 31 May 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each episode of restraint is documented in sufficient detail to provide an accurate account of the indication for use, intervention, duration, its outcome, and shall include but is not limited to: (a) Details of the reasons for initiating the restraint, including the desired outcome; (b) Details of alternative interventions (including de-escalation techniques where applicable) that were attempted or considered prior to the use of restraint; (c) Details of any advocacy/support offered, provided o… (this text has been trimmed due to space limits).Three of three resident restraint monitoring forms had not been completed at the required monitoring frequency. Ensure restraint monitoring is completed at the required timeframes. PA LowReporting Complete28/11/2018
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Two new admissions this year did not have an interRAI assessment completed within timeframes. Two residents (, one hospital, one rest home resident) have not had an interRAI reassessment completed six monthly within the last year. Ensure that interRAI assessments are documented within set timeframes. PA LowReporting Complete28/11/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(1) Four of seven hospital level files reviewed did not include all interventions for resident care. Examples include; (i) One care plan had no interventions to manage a resident’s increased oral secretions and the occasional need for suction, (ii) one did not have interventions for safe smoking, and an agreement for care interventions with the resident, (iii) one did not have repositioning guidance for staff (only documenting ‘appropriate positioning’) and (iv) one did not document the need fo… (this text has been trimmed due to space limits).(1)- (2) Ensure that all care needs are documented in the care plans. (3) Ensure all risks associated with restraint/enabler use is documented in the care plans. PA ModerateReporting Complete27/02/2019
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The electronic reporting for medication, reports that of the 77 residents, 25 did not have an up-to-date GP review of medications documented. The service is working with the GP to assist them to register reviews on the system. Ensure that the GPs document three monthly medication reviews. PA LowReporting Complete27/02/2019
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i)One rest home resident with an infected eye had no interventions documented in a short-term care plan or the long -term care plan updated and no documented evidence that the care was being implemented. Upon review the resident, eyes appeared to be clear of infection and the caregiver described the eye care provided. (ii) One hospital resident had no interventions documented in a short-term care plan or long-term care plan updated regarding GP advice to monitor a rash and no documentation to… (this text has been trimmed due to space limits).(i)-(ii)Ensure interventions to support acute changes to care are documented either in a short-term care plan or updated to the long-term care plan. Ensure documentation reflects these have been implemented. (iii) – (v) Ensure monitoring charts are completed as directed by the care plan; (vi) Ensure where residents potentially have hit their head that neurological observations are completed and documented. PA ModerateReporting Complete19/06/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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