Summerset by the Sea

Profile & contact details

Premises details
Premises nameSummerset by the Sea
Address 181 Park Road Katikati 3129
Total beds59
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameSummerset Care Limited - Summerset by the Sea
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence02 September 2024
Certification period36 months
Provider details
Provider nameSummerset Care Limited
Street addressMajestic Centre Floor 27, 100 Willis Street Wellington Central Wellington 6011
Post addressPO Box 5187 Wellington 6140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 July 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Partial Provisional: i) Currently facility staff have not yet had fire and evacuation training, or an orientation for the new serviced apartment area. ii) Emergency/fire call panels in the new serviced apartment area are not yet operational. i) Ensure all staff complete an orientation to, and fire/evacuation training for the new serviced apartment area. ii) Ensure all emergency/fire call panels are operational and linked to the existing facility system. PA LowIn Progress
Actual and potential risks are identified, documented and where appropriate communicated to consumers, their family/whānau of choice, visitors, and those commonly associated with providing services. This shall include: (a) Identified risks are monitored, analysed, evaluated, and reviewed at a frequency determined by the severity of the risk and the probability of change in the status of that risk; (b) A process that addresses/treats the risks associated with service provision is developed and im… (this text has been trimmed due to space limits).Partial Provisional: The building site was not secure, and residents, visitors or unauthorised people were at risk of wandering into the site which has equipment, an open lift shaft, with building in progress on the day of audit. The service should continue to monitor security and safety of residents, staff and visitors until the building site is handed over to the service once completed. PA LowIn Progress
Where required by legislation there is an approved evacuation plan.Partial Provisional: There is no approved evacuation scheme for the new serviced apartments area. Ensure there is an approved evacuation scheme that incorporates all areas of the building of the serviced apartments. PA LowIn Progress
An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.i) Timeframes for acknowledging that a complaint has been received was not on record in two of the three complaints reviewed. ii) A record of the complaint and investigation of one complaint was not retained on record. i) Ensure that timeframes for acknowledging that a complaint has been received are met. ii) Retain a record of the complaint and any investigation of a complaint including evidence of resolution and outcome for the complainant. PA LowIn Progress
An appropriate 'call system' is available to summon assistance when required.Partial Provisional: The call panels in the serviced apartments are not operational. Ensure the call panels in the serviced apartments are linked to the existing system and fully operational. PA LowIn Progress
The purpose, values, scope, direction, and goals of the organisation are clearly identified and regularly reviewed.A transition plan to guide the opening of the reconfigured building has not yet been put in place. Develop a transition plan to guide the opening of the reconfigured building. PA LowIn Progress
All buildings, plant, and equipment comply with legislation.Partial Provisional: i) Power, heating and lighting are not available in the reconfigured area. ii) The building of the serviced apartments is not yet completed to a standard suitable for resident occupation. iii) Equipment and furniture are not in place and operational in its specific area (eg, kitchenette, sluice, bathrooms, communal areas). iv) There is no elevator fitted at this point. vi) There is no code of compliance for the new serviced apartment area. i) Ensure power, heating and lighting are operational. ii) Ensure the building work, including walls, ceilings and cabinetry are fully completed. iii) Ensure each area has the appropriate equipment fitted and operational. iv) Ensure the elevator is fitted and operational. vi) Ensure the new serviced apartment area has a current code of compliance. PA LowIn Progress
Adequate space is provided to allow the consumer and service provider to move safely around their personal space/bed area. Consumers who use mobility aids shall be able to safely maneuvers with the assistance of their aid within their personal space/bed area.Partial Provisional: Doors leading from apartment lounges to bedrooms overlap the bathroom doorways and impede wheelchair and resident transfer equipment access. Ensure all apartment doorways allow unfettered resident access. PA LowIn Progress
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.The staff and health and safety meetings do not always show evidence of discussion or sign off, of resolution of issues when raised. Ensure that there are opportunities to discuss data and issues when these are raised through the quality and risk management programme. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 05 July 2021

Audit type:Certification Audit; Partial Provisional Audit

Audit date: 13 October 2020

Audit type:Surveillance Audit

Audit date: 02 July 2019

Audit type:Certification Audit

Audit date: 18 January 2018

Audit type:Surveillance Audit

Audit date: 24 November 2016

Audit type:Partial Provisional Audit

Audit date: 27 June 2016

Audit type:Certification Audit

Audit date: 07 August 2015

Audit type:Partial Provisional Audit

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