Summerset at Aotea

Profile & contact details

Premises details
Premises nameSummerset at Aotea
Address 5 Aotea Drive Aotea Porirua 5024
Total beds46
Service typesRest home care
Certification/licence details
Certification/licence nameSummerset Care Limited - Summerset at Aotea
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence07 September 2021
Certification periodOther months
Provider details
Provider nameSummerset Care Limited
Street addressMajestic Centre Floor 27, 100 Willis Street Wellington Central Wellington 6011
Post addressPO Box 5187 Wellington 6140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 18 June 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) Neurological observations were not completed for eight of eight incident forms reviewed where the resident had unwitnessed falls and potentially hit their head. (ii) The pain monitoring chart described the pain but not the cause, intervention or effectiveness. (i) Ensure neurological observations are completed for all unwitnessed falls where the resident may have potentially hit their head. (ii) Ensure full pain monitoring occurs for residents that experience pain. PA LowReporting Complete25/10/2018
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.(i) Not all required staff training has been provided as scheduled. Missed trainings included chemical safety, continence and abuse and neglect. (ii) Two of five staff files sampled had not had an annual performance appraisal completed. (i) Ensure staff receive all required training. (ii) Ensure all staff have an annual performance appraisal. PA LowReporting Complete19/11/2018
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Two of the four complaints reviewed did not evidence that responses were made in line with Code 10 of the Health and Disability Commissioners Code of Consumer Rights (the Code). Ensure all complaints are acknowledged within five days and that the outcome of the investigation is provided to the complainant for all complaints. PA LowReporting Complete19/11/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 18 June 2018

Audit type:Surveillance Audit

Audit date: 16 June 2016

Audit type:Certification Audit

Audit date: 08 January 2015

Audit type:Surveillance Audit

Audit date: 10 July 2013

Audit type:Certification Audit

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