Springlands Lifestyle Village
Profile & contact details
| Premises name | Springlands Lifestyle Village |
|---|---|
| Address | Springlands Carehome 5 Battys Road Springlands Blenheim 7201 |
| Total beds | 76 |
| Service types | Rest home care, Geriatric, Medical |
| Certification/licence name | Metlifecare Retirement Villages Limited - Springlands Village |
|---|---|
| Current auditor | The DAA Group Limited |
| End date of current certificate/licence | 30 November 2024 |
| Certification period | 12 months |
| Provider name | Metlifecare Retirement Villages Limited |
|---|---|
| Street address | Level 4 20 Kent Street Newmarket Auckland 1023 |
| Post address | PO Box 37463 Parnell Auckland 1151 |
| Website | www.metlifecare.co.nz/ |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 26 September 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | There are insufficient staff on night duty to manage oversight for all residents receiving care in the facility to ensure culturally and clinically safe care. | Provide evidence that there are sufficient staff on night duty to manage oversight for all residents receiving care in the facility to ensure culturally and clinically safe care. | PA Low | In Progress | |
| The governance body shall identify the IP and AMS programmes as integral to service providers’ strategic plans (or equivalent) to improve quality and ensure the safety of people receiving services and health care and support workers. | There was no evidence that IP and AMS programmes have been approved by the governing body, and no information in strategic documentation such as the business plan around the management of IP and AMS within the facility. | Provide evidence that IP and AMS programmes have been approved by the governing body and that IP and AMS information is included in strategic documentation such as the business plan. | PA Low | In Progress | |
| Professional qualifications shall be validated prior to employment, including evidence of registration and scope of practice for health care and support workers. | There is no process in place to make sure all practising certificates for allied health practitioners are checked annually. | Provide evidence that a process has been set up to make sure that all practising certificates for allied health practitioners are checked annually. | PA Low | In Progress | |
| There shall be a documented pathway for IP and AMS issues to be reported to the governance body at defined intervals, which includes escalation of significant incidents. | Infection prevention and AMS issues are not being reported to governance level. | Provide evidence to show that IP and AMS issues are being reported to governance level. | PA Low | In Progress | |
| Executive leaders shall report restraint used at defined intervals and aggregated restraint data, including the type and frequency of restraint, to governance bodies. Data analysis shall support the implementation of an agreed strategy to ensure the health and safety of people and health care and support workers. | There is no mechanism in place to ensure restraint is reported to governance level. | Provide evidence that a mechanism is in place to ensure restraint is being reported to governance level. | PA Low | In Progress | |
| My service provider shall work in partnership with Pacific communities and organisations, within and beyond the health and disability sector, to enable better planning, support, interventions, research, and evaluation of the health and wellbeing of Pacific peoples to improve outcomes. | Springlands has not yet forged alliances with local Pasifika groups to support health and wellbeing outcomes for Pasifika who might be admitted to the service. | Provide evidence that Springlands has forged alliances with local Pasifika groups to support health and wellbeing outcomes for Pasifika who might be admitted to the service. | PA Low | Reporting Complete | 05/01/2024 |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | None of the biomedical equipment owned by the facility has been checked and calibrated since the last audit. | Provide evidence that biomedical equipment owned by the facility has been checked and calibrated. | PA Low | Reporting Complete | 05/01/2024 |
| Service providers shall ensure there are implemented fire safety and emergency management policies and procedures identifying and minimising related risk. | There was no evidence to verify that fire extinguishers had been checked since May 2012. | Provide evidence that the fire extinguishers have been checked and are included in the annual fire safety checks for the service. | PA Low | Reporting Complete | 05/01/2024 |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 26 September 2023Audit type:Provisional Audit