Redwood Rest Home and Village

Profile & contact details

Premises details
Premises nameRedwood Rest Home and Village
Address 131 Cleghorn Street Redwoodtown Blenheim 7201
Websitewww.oceaniahealthcare.co.nz/find-a-place/aged-care/redwood-care
Total beds70
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameOceania Care Company Limited - Redwood Rest Home and Village
Current auditorThe DAA Group Limited
End date of current certificate/licence18 April 2022
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149
Websitewww.oceaniahealthcare.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 November 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Consumers who have additional or modified nutritional requirements or special diets have these needs met.Residents’ dietary assessments, food allergies, likes and dislikes were not current within the kitchen and servery environments. Ensure residents dietary requirements are located in the kitchen and serving areas for staff to refer to and adhere to when serving food. PA LowReporting Complete23/07/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.InterRAI assessments and the long-term care plans are not always completed within the required 21 days post residents’ admissions to the facility. Provide evidence the timeframes relating to interRAI assessments and long-term care plans are adhered to. PA ModerateReporting Complete23/07/2019
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.i) Six-monthly assessments and evaluations of PCCP are not carried out consistently within the required timeframes. ii) Not all residents have the exception from monthly reviews by the GP or NP documented as required under the ARRC contract. i) Ensure six-monthly assessments and evaluations are carried out within the required timeframes. ii) Ensure all residents who are reviewed three-monthly by the GP or NP have an exemption from monthly reviews documented by the GP. PA ModerateIn Progress
All buildings, plant, and equipment comply with legislation.The refrigerators’ temperatures were not consistently monitored in the rooms where the residents have their own fridge. Ensure temperatures of residents’ individual fridges are consistently monitored. PA LowReporting Complete25/02/2021
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Not all residents’ complaints were acknowledged in writing within five working days of receipt as per Right 10 of the Code and the organisation policy. Ensure all residents’ complaints are acknowledged in writing within five working days of receipt. PA LowReporting Complete25/02/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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