Radius Windsor Court Rest Home

Profile & contact details

Premises details
Premises nameRadius Windsor Court Rest Home
Address 20 Sandes Street Ohaupo 3803
Total beds78
Service typesMedical, Geriatric, Dementia care, Rest home care
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Windsor Court Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence29 September 2018
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 08 May 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Where required by legislation there is an approved evacuation plan.The NZ Fire Service has not yet approved an updated evacuation plan to include the additional rooms in the refurbished wing. Ensure the updated fire evacuation scheme is approved by the NZ Fire Service. PA LowReporting Complete21/06/2017
An appropriate 'call system' is available to summon assistance when required.The call bell system in the refurbished wing was not yet operational. Ensure all call bells are operational. PA LowReporting Complete21/06/2017
All buildings, plant, and equipment comply with legislation.(i)The building is not yet completed in the refurbished wing, so painting, floor coverings, installation of privacy locks on shared ensuites and installation of handrails has not yet occurred in all areas. (ii) Hot water has not yet been turned on so temperature requirements have not been tested. (iii) A certificate for public use has not yet been issued. (iv) The new sluice room has not yet been fitted out and secured. (v) The additional area in the dementia unit has not yet been secured.… (this text has been trimmed due to space limits).(i) Ensure the building is completed in the refurbished wing and the interior finished including installation of handrails and privacy locks. (ii) Ensure hot water is turned on and the temperature monitored to ensure it is within the safe range. (iii) Provide evidence of a certificate of public use. (iv) Ensure the new sluice room has the sanitiser installed and is secured. (v)Ensure the entire dementia wing is secured. PA LowReporting Complete28/06/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 08 May 2017

Audit type:Partial Provisional Audit

Audit date: 10 January 2017

Audit type:Surveillance Audit

Audit date: 01 July 2015

Audit type:Certification Audit; Partial Provisional Audit

Audit date: 14 April 2014

Audit type:Surveillance Audit

Audit date: 23 July 2012

Audit type:Certification Audit

Audit date: 29 March 2011

Audit type:Surveillance Audit

Audit date: 06 September 2010

Audit type:Verification Audit

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