Radius Thornleigh Park

Profile & contact details

Premises details
Premises nameRadius Thornleigh Park
Address 25 Heta Road New Plymouth 4312
Total beds87
Service typesMedical, Physical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Thornleigh Park
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence05 December 2024
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140
Websitewww.radiuscare.net.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 18 April 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan.The revised fire evacuation scheme has not been approved by the fire service. Ensure an approved fire evacuation scheme has been approved. PA ModerateReporting Complete05/10/2023
Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services.Due to a national workforce shortage, the roster is not always covered by a registered nurse 24/7. Ensure that the roster evidences 24/7 registered nurse coverage. PA ModerateReporting Complete14/12/2023
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.Three of four interRAI assessments were not completed within 21 days of admission or reviewed six-monthly. Ensure interRAI assessments are completed and reviewed in line with expected timeframes for all residents. PA LowReporting Complete14/12/2023
Service providers shall identify external and internal risks and opportunities, including potential inequities, and develop a plan to respond to them.(i) Incidents reports reviewed did not always evidence sign out or were closed off in a timely manner. (ii) Corrective actions were not completed in relation to incident/accident data. (i). Ensure all incident/accident forms are signed out and closed off in a timely manner by the person responsible. (ii). Ensure corrective action plans are completed in relation to incident/accident data to address risk. PA LowReporting Complete14/12/2023
Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care.(i).Trends and analysis of incident and accident data have not always been discussed at meetings. (ii).Benchmarking data and graphs were not presented and discussed with staff. (i).Ensure trends and analysis of all quality data is discussed with staff. (ii). Ensure staff are aware of benchmarking and data outcomes. PA LowReporting Complete04/03/2024

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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