Radius Peppertree Care Centre

Profile & contact details

Premises details
Premises nameRadius Peppertree Care Centre
Address 107 Roberts Line Kelvin Grove Palmerston North 4414
Total beds60
Service typesRest home care, Geriatric, Medical, Physical
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Peppertree Care Centre
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence24 April 2021
Certification period48 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140
Websitewww.radiuscare.net.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 March 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.Of ten files reviewed, one (hospital) had no evidence of a medication review for over five months. Five of ten medication charts reviewed did not have indications for use on all PRN medications charted Ensure medication charts are reviewed by the GP at least 3 monthly. Ensure PRN medication includes indications for use. PA ModerateReporting Complete18/07/2019
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Interventions for residents were not consistently in line with residents’ condition. (i) One rest home YPD resident had a significant medical event resulting in changes to their ability and needs. Nil changes had been made to the current care plan or a STCP commenced in the intervening four months. A weight loss of 4.5kg had occurred in this time, there were no interventions documented to manage this. (ii) An insulin dependent rest home resident had no diabetes management plan. Intervention… (this text has been trimmed due to space limits).Ensure interventions reflect the residents assessed needs/risks. PA ModerateReporting Complete18/07/2019
The use of enablers shall be voluntary and the least restrictive option to meet the needs of the consumer with the intention of promoting or maintaining consumer independence and safety.(i) Two residents had not given voluntary consent for enabler use and (ii) the use of enabler had not been linked to the care plans for two resident files reviewed. (i) Ensure voluntary consent is obtained and documented and (ii) ensure enabler use is linked to the care plans. PA LowReporting Complete18/07/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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