Profile & contact details

Premises details
Premises namePinesong
Address 66 Avonleigh Road Green Bay Auckland 0604
Total beds21
Service typesMedical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameMetlifecare Pinesong Limited - Pinesong
Current auditorThe DAA Group Limited
End date of current certificate/licence09 July 2022
Certification period36 months
Provider details
Provider nameMetlifecare Pinesong Limited
Street address66 Avonleigh Road Green Bay Auckland 0604
Post address66 Avonleigh Road Green Bay Auckland 0604

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 April 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.On level one the sluice room which is non-operational is also the cleaning storage room and it contains washing machines, one of which is intended for use of residents’ personal laundry. There has been a wall removed and one exit door has been sealed off from the corridor so that there is no immediate access to the sluice. This configuration would prevent the laundry being able to operate with a clean/dirty divide for resident laundry with limited access to the sluice room. Provide evidence that the sluice room has easy access for use and that the laundry room is separated to allow a good clean/dirty flow to meet infection control standards. PA LowIn Progress
An appropriate 'call system' is available to summon assistance when required.Currently, all call bells in the proposed new area for rest home level care residents are responded too by village staff. Ensure all rest home level care residents’ call bells are diverted to the care staff pagers. PA LowIn Progress
Adequate space is provided to allow the consumer and service provider to move safely around their personal space/bed area. Consumers who use mobility aids shall be able to safely maneuvers with the assistance of their aid within their personal space/bed area.The bedroom in the care unit which the service wishes to use as a double room for couples does not have any privacy curtains. Ensure that before the room is used as a double room provision is made to ensure resident privacy for each person. PA LowIn Progress
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Medication administration processes were not undertaken in accordance with the organisational policy and good practice in relation to authorised prescribing, administration, storing, checking of medication and documentation. Provide evidence of safe medication management and best practice medication guidelines. PA HighReporting Complete05/06/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 23 April 2019

Audit type:Partial Provisional Audit; Certification Audit

Audit date: 15 June 2018

Audit type:Partial Provisional Audit

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