Pinehaven Cottage

Profile & contact details

Premises details
Premises namePinehaven Cottage
Address660 Hibiscus Coast Highway Waiwera Orewa 0994
Total beds33
Service typesDementia care, Rest home care
Certification/licence details
Certification/licence namePinehaven Cottage Limited
Current auditorThe DAA Group Limited
End date of current certificate/licence13 August 2018
Certification period36 months
Provider details
Provider namePinehaven Cottage Limited
Street address40 Lilburn Street Warkworth 0910

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 24 February 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.The individual resident’s files in the dementia unit do not have a description of the activities that meet the resident's needs in relation to individual diversional, motivational, and recreational therapy during the 24-hour period. Provide evidence that the activities plan for the residents living in the dementia unit meet contractual requirements. PA LowReporting Complete31/07/2017
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The administration sheets in seven of the ten medication files sampled were not fully completed. The medication fridge does not consistently document the weekly temperature recordings. Provide evidence that the medicines management systems for administration and storage consistently meet legislation and best practice guidelines. PA ModerateReporting Complete31/07/2017
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Two of the three files sampled of residents living in the dementia unit did not have long term care plans developed within three weeks of admission. The three files sampled of residents living in the dementia unit did not have a facility conducted interRAI, and the three files sampled in the rest home interRAI assessments have not been conducted within the past six months. Provide evidence that the timeframes for assessment and development of the long term care plans meet contractual requirements. PA LowReporting Complete06/12/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 24 February 2017

Audit type:Surveillance Audit

Audit date: 19 August 2016

Audit type:Partial Provisional Audit

Audit date: 10 June 2015

Audit type:Certification Audit; Partial Provisional Audit

Audit date: 05 June 2014

Audit type:Provisional Audit

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