Phoenix House Resthome and Hospital

Profile & contact details

Premises details
Premises namePhoenix House Resthome and Hospital
Address 415 Kapanga Road Coromandel 3506
Total beds29
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameJ & R Manuel Limited - Phoenix House Resthome and Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence14 September 2020
Certification period36 months
Provider details
Provider nameJ & R Manuel Limited
Street address 415 Kapanga Road Coromandel 3506
Post addressPO Box 29 Coromandel 3543

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 27 February 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.(i). The controlled drug register evidenced monthly or longer intervals between stock checks. (ii) Oxygen in use had not been charted (charted on the day of audit). (iii) Three of ten, education charts reviewed did not have allergies or no allergies known documented (i). Ensure controlled medication stocktakes occur weekly as per legislation. (ii) Ensure oxygen administration is charted. (iii) Ensure allergies or nil allergies are documented PA ModerateReporting Complete05/07/2019
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) Interventions had not been documented to manage required interventions for a hospital resident with interRAI triggers of cardio respiratory needs, weight loss, incontinence, mood and activities of daily living, (iii) Effectiveness of ‘as required’ analgesia is not always documented for a resident on controlled drugs. (i) Ensure interventions/supports are documented for all assessed need. iii) Ensure the effectiveness of ‘as required’ pain medication is documented. PA LowReporting Complete05/07/2019
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Not all required education has been provided as per contractual requirements. Staff have not received training in abuse and neglect, falls minimisation, continence, skin integrity and chemical safety since 2016. Ensure education planning includes all required education as per contractual requirements and resident current needs. PA LowReporting Complete05/07/2019
The facilitation of safe self-administration of medicines by consumers where appropriate.The resident self-medicating did not have a documented competency in place. Ensure residents who self-medicate evidence they are competent to do so as per policy. PA LowReporting Complete05/07/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Back to top