Peacehaven Village

Profile & contact details

Premises details
Premises namePeacehaven Village
Address 498 Tweed Street Newfield Invercargill 9812
Total beds121
Service typesDementia care, Rest home care, Psychogeriatric, Geriatric, Medical
Certification/licence details
Certification/licence namePresbyterian Support Southland - Peacehaven Village
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence08 October 2020
Certification period36 months
Provider details
Provider namePresbyterian Support Southland
Street address 181 Spey Street Invercargill 9810
Post addressPO Box 314 Invercargill 9840

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 22 May 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.i) The following education sessions have not been held as scheduled: Code of Rights, cultural safety, privacy, complaint management, advanced directives, and communication. ii) Attendance at education sessions for continence, pressure injury prevention and spirituality are less than 50%. iii) Compulsory competencies have been completed for less than 50% of staff for restraint, less than 50% for manual handling for non-clinical staff and less than 60% of care staff for manual handling and ho… (this text has been trimmed due to space limits).i) Ensure all education is provided as per the scheduled programme. ii) Ensure staff attend required staff training sessions. iii) Ensure all staff attain required annual competencies PA ModerateIn Progress
The service is coordinated in a manner that promotes continuity in service delivery and promotes a team approach where appropriate.(i) One of two rest home files sampled had no RN clinical notes documented for a period of 22 days. (ii) One rest home resident had no clinical notes during a chest infection to evidence progression or deterioration of condition. (i)-(ii). Ensure all residents have regular clinical notes documented to reflect current condition. PA ModerateIn Progress
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i) There was no instruction or reference to a PICC line in the care plan for a YPD resident. (ii) One YPD resident had no interventions in the long or short-term care plan around infections (pneumonia and thrush). (i)-(ii) Ensure all current needs are identified in appropriate care plans. PA ModerateIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 22 May 2019

Audit type:Partial Provisional Audit

Audit date: 20 March 2019

Audit type:Surveillance Audit

Audit date: 24 July 2017

Audit type:Certification Audit

Audit date: 07 July 2016

Audit type:Partial Provisional Audit

Audit date: 16 March 2016

Audit type:Surveillance Audit

Audit date: 06 August 2014

Audit type:Certification Audit

Audit date: 28 November 2013

Audit type:Surveillance Audit

Audit date: 06 August 2012

Audit type:Certification Audit

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